• Operations Support Manager

    Job Location CA-ON-Markham
    Posted Date 4 days ago(7/13/2018 2:21 PM)
    Job ID
    Great West Life
    Job Category
    Sales and Development
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    Position Overview:


    The Operations Support Manager (Regional Sales Support Manager) is a leader who fosters a culture of success through coaching, empowerment and thinking forward while staying accountable for delivering on the overall sales support to all sales roles aligned with the region. They are a strategic business partner who elevates and adds value to the sales experience for wholesalers, advisors and customers through excellence in sales support. They are adept at helping their sales support teams execute on effective sales and marketing strategies that help advisors identify opportunities and turn them into results.



    • Provide leadership and coaching to the sales support and operations team to drive performance and achieve business objectives and operational excellence
    • Hire, train and develop key talent to support each of the sales roles within the Freedom Financial Centre.
    • Foster high performance sales culture with coaching at its core
    • Responsible for working with regional sales and sales support and operations leadership teams to create annual and quarterly business plans, in alignment with the national operations strategy 
    • Understand channel partner strategies, systems and tools and integrate them into the overall business plan
    • Align and execute national consistency and contribute to creative and innovative solutions
    • Foster a clear understanding of role objectives, organizational processes and identify inefficiencies
    • Sponsor the execution of compliance including education, coaching and monitoring
    • Accountable for overall sales support and operations in the region including premise management, budget and regional or national initiatives
    • Create and maintain positive and collaborative working relationships with local distribution management and head office partners


    Qualifications and Competencies:

    • Post secondary education required in a business related field
    • Minimum 5 years of leadership experience desired
    • Proven track record of success as a coach in a high performance sales culture
    • Proven ability in leading a large and diverse team of operations professionals across large regions
    • Highly developed change management skills and ability to lead a team through periods of change
    • Highly developed communication skills to be able to communicate with all levels of the organization
    • Ability to build and maintain trusting partnerships with senior leaders
    • Knowledge of Salesforce or other CRM would be an asset
    • Ability to speak Mandarin and Cantonese will be an asset


    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity….


    Apply with cover letter and resume today!


    Together Great-West Life, London Life and Canada Life serve the financial security needs of 12 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


     Candidates who are selected for an interview will be contacted.




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