• Associate Manager Group Client and Field Support

    Job Location CA-MB-Winnipeg
    Posted Date 1 week ago(7/10/2018 8:50 AM)
    Job ID
    Great West Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    Group Customer Client & Field Support is responsible for all ad hoc, regular and customized claims reporting needs for Group Insurance clients. Top National Account Clients require specialized attention and upmost service given their complex and unique needs and their sensitivity to our business. The Associate Manager is responsible for ad hoc, regular, and customized reporting needs for select Top National Accounts, including the completion of comprehensive annual claim trend studies and dynamic in-person delivery of those presentations directly to the Clients.




    Regular Client Reporting:

    • Development of customized regular reporting for new Clients and look for efficiencies in the current suit of reporting.
    • Support the production of analytic items developed for strategic support
    • Assist in the development of integrated Health and GRS reporting

    Ad Hoc Client Reporting:

    • Support ad hoc inquiries by working directly with the field and Head Office staff to:
      -determine data needs and method of calculation
      -data mining and analysis to support the team
      -validate and reconcile results
      -planning/overseeing communication back to the client/field
    • Monitor ad-hoc requests work flow and allocating work to team members with capacity and appropriate skill set 

    Trend Presentations:

    • Support the completion of comprehensive annual claim trend studies
    • Dynamic In-person delivery of the trend studies directly to Clients
    • Development of new and relevant content for each presentation
    • Assist with the development of new claim trend studies

    Request For Proposal Support:

    • Assist in working with the RFP team to help assess reporting requirements, and to help to propose unique reporting solutions for Top National Accounts. 


    • Support the development and training of staff
    • Review all work completed, manage work load and ensure accuracy.
    • Help foster a customer centric environment 

    Qualifications and Competencies: 

    • Strong computer skills in MS Access, Excel, PowerPoint.
    • Strong analytical and problem solving skills with a math aptitude.
    • Knowledge of Great-West systems such as BEN, PAS, EAS and DCR; as well as an understanding of Health, Drug and Disability benefits and trends would be an asset.
    • Excellent organization and time management skills, with the ability to handle and prioritize multiple tasks.
    • Strong customer service skills.
    • Strong presentation skills with the ability to tell a story with data/numbers.
    • Ability to work as part of a team as well as independently.
    • Post-Secondary education with a focus in Math/Statistics/Economics or Business (e.g, MBA, CMA, ect).
    • Ability to travel more than 4 times per year
    • Successful candidates will be required to participate in the Federal Government Enhanced Screening Process.

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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