• Bilingual Operations Specialist

    Job Location CA-ON-London
    Posted Date 1 week ago(8/10/2018 2:21 PM)
    Job ID
    London Life
    Job Category
    Customer Service
    Job Type
    Temporary Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    *This is a one year contract positions*


    Shatter your perception of a traditional insurance company. We’re looking for skilled career individuals to join a creative organization. In return, we’ll provide you with the training and tools to succeed. Better yet, we’ll support your personal and professional development and generously reward your success.

    Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?


    • Becoming a subject matter expert in Salesforce
    • Keeping abreast of changes and enhancements in Salesforce
    • Performing trouble shooting, problem solving, and training
    • Diagnosing technical issues and escalating as necessary
    • Providing exceptional customer service over the phone and via email
    • Communicating in a professional and courteous manner with a diverse group of users
    • Capturing call/email details into a ticket tracking system

    Qualifications and Competencies:

    • Bilingual English and French is required
    • Excellent communicator, both verbally and written 
    • A great listener, who is comfortable providing support to a wide range of users
    • Service Desk or Help Desk experience will be considered an asset
    • Experienced in training on technological procedures and practices is an asset
    • Demonstrated analytical and issue resolution skills
    • Planning and organization skills
    • Self-motivated, takes initiative
    • Enjoy a strong team-focused working environment
    • Demonstrated ability to work within tight deadlines
    • Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
    • Proficient in Microsoft Office products (Excel, Word, PowerPoint)
    • This position may require shift work


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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