• Bilingual Switchboard Operator

    Job Location CA-ON-London
    Posted Date 2 weeks ago(7/3/2018 12:21 PM)
    Job ID
    London Life
    Job Category
    Customer Service
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The Switchboard Operator is responsible for directing all incoming client calls to the appropriate business departments within London Life, Great-West Life and Canada Life.  This requires an understanding of the different business functions performed by all of the companies, the different business units and an awareness of the various contact names and numbers for each area.   



    • Respond to inquiries from London Life, Great-West Life and Canada Life customers;
    • Ask probing/clarifying questions of callers to determine what department to direct them to;
    • Direction of calls to the appropriate Company/Business area in an efficient and accurate manner;
    • Ongoing maintenance of internal contact listing (involves soliciting updates to contact lists from Business Leaders);
    • Sharing of contact information with internal departments;
    • Participate in process improvement opportunities;
    • Maintain timely awareness of Company initiatives, business cycles and changes to the environment;
    • Flexible to work shifts during hours of operation. Current hours of operation are Monday to Friday 8:00 AM to 6:00 PM ET.

    Qualifications and Competencies:

    • Strong verbal and written communication skills in English and French are required, ;
    • Excellent communication, telephone etiquette and customer service skills are required;
    • Previous experience transferring calls through a multi-line phone system is an asset;
    • Solid knowledge and demonstrated experience in a reception environment is an asset;
    • Proficient skills in Microsoft Word, Excel and Outlook are required along with the ability to adapt well to new technology;
    • Good problem solving skills;
    • Able to make decisions quickly;
    • Adaptive to change and able to manage stress;
    • Team player.

    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and grow


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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