• Performance Development & Improvement Analyst

    Job Location CA-ON-London
    Posted Date 2 weeks ago(7/3/2018 12:36 PM)
    Job ID
    London Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The Performance Development & Improvement Analyst is responsible for rolling out process enhancements related to incoming paper and introducing imaging and workflow. The scope of the project is focused on Individual Customer Operations, outside of Insurance New Business.  The incumbent will work closely with various internal partners including Business Implementation Managers as well as the project and operations teams.




    Process Design Changes

    • Analysis of project scope and determination of process changes required to support the project

    Process Design

    • Using principles of Lean Six Sigma identify ways to simplify and improve the process for incoming paperwork
    • Introduce an imaging and workflow system

    Process Implementations:

    • Acting as facilitator and coordinator to implement the recommended process changes and improvements
    • Coordinating business readiness for process changes with other Process & Training team members responsible for training and communications
    • Working closely with the instructional designer on the project team to roll out to the teams

    Qualifications and Competencies:

    • Lean Six Sigma Green Belt (would be an asset but not mandatory)
    • Strong problem solving skills, including:
    • Assessing potential solutions and making recommendations
    • Influencing and gaining commitment from others
    • Effective collaboration with team members
    • Able to juggle multiple demands and competing priorities
    • Change adaptive; actively sponsor and participate in change initiatives
    • Excellent verbal and written communication skills
    • Exceptional customer service and negotiation skills
    • Strong facilitation and presentation skills
    • Attention to detail and a high degree of accuracy
    • Strong time management and prioritization skills
    • Shows initiative
    • Excellent team player
    • Change adaptive
    • Open to feedback and focused on a collaborative approach
    • Respectful of different perspectives and strong negotiating skills
    • Ability to multi-task and handle varying volumes of work on a daily basis
    • Understands and supports customers at the centre of everything we do

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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