• Bilingual Customer Service Specialist

    Job Location CA-ON-Toronto
    Posted Date 2 hours ago(8/20/2018 2:01 PM)
    Job ID
    London Life
    Job Category
    Customer Service
    Job Type
    Temporary Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Years of Experience
    Posted End Date
  • Job Description

    Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.


    Reporting to the Associate Manager, you will be accountable for:

    • Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
    • Handling various inquiries, telephone calls etc. from multiple audiences
    • The daily management of a block of business
    • Fostering relationships with plan administrators, brokers, advisors and plan members
    • Handling sensitive and complex issues in a timely and accurate manner


    Based on your assignment within GRS you will be specifically accountable for one or more of the following:

    • Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors
    • End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)


    Required competencies and behaviours:

    • Customer service focused with a positive can do attitude
    • Strong communication skills - both written and verbal
    • Organized and able to work in a dynamic and changing environment
    • Strong interpersonal skills with the ability to work independently and as part of a larger team
    • Self-motivated with an ability to effectively multi-task and meet tight deadlines
    • Ability and desire to produce quality work
    • Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel
    • Knowledge of investment/retirement arrangements and/or GRS business processes an asset
    • Knowledge of rules and regulations as they relate to GRS products an asset
    • Bilingual French/English an asset


    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 


    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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