• Disability Case Manager

    Job Location CA-BC-Vancouver
    Posted Date 2 weeks ago(8/7/2018 7:44 PM)
    Job ID
    Great West Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Healthcare and Medical Services, Insurance
    Career Level
    Posted End Date
  • Job Description

    At Great-West Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Our customers across Canada trust us to provide for their financial security needs and to deliver on the promises we make.


    That trust is built on the dedication, skill and energy of our employees and financial security advisors and their commitment to our customers and to our communities.

    Whether handling policy claims, growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.


    Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? Great-West Life’s Vancouver Disability Management Services Office (DMSO) is recruiting for a Case Manager. 



    The Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Case Manager is also responsible for delivering timely, professional and responsive service to our clients and their employees.



    We offer an extensive training program to provide you all the necessary tools to be successful in this position. By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages,

    such as: 

    • 37.5 hours per week with a flexible schedule-ability to work from home 2 days/week
    • Paid Training
    • Paid Personal Days
    • Excellent benefits and wellness spending plan
    • Pension plan
    • Life Insurance Plans
    • Paid Vacation
    • Share Ownership Program
    • Competitive salary based on experience
    • Bonus structure
    • Education Reimbursement $2,000 (annually)
    • Career Opportunity Advancement
    • Fitness Facilities in specific locations
    • Centrally located in downtown Vancouver-easily accessible by skytrain, bus and ferry


    • Evaluate new claims received to establish eligibility for benefits in accordance with contractual provisions;
    • Evaluate the extent of the disability by interviewing or writing to the applicant, the employer, physicians and other medical service providers, and manage the disability file by continuously evaluating all additional medical information;
    • Write letters to inform all affected parties of decisions regarding disability cases;
    • Implement return-to-work programs and negotiate with the employer;
    • Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
    • Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims. 

    Qualifications and Competencies:

    • Holds a bachelor's degree or college diploma in an appropriate discipline and/or the equivalent relevant professional experience;
    • Strong planning and organizational skills;
    • Analytical and demonstrated ability to solve problems and make decisions;
    • Strong communication skills and interest in customer service and interaction with policyholders;
    • Demonstrated ability and flexibility to work in a multidisciplinary and multifunctional environment;
    • Ability to work with ambiguity;
    • Ability to work with multiple timelines and priorities;
    • Ability to transcribe information to the computer while communicating with the insured, employers, etc.
    • Knowledge of the medical field (asset) 
    • Excellent Listening skills
    • Ability to work in a team environment and independently. 

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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