• Specialist, Employee Support Services (ESSO)

    Job Location CA-MB-Winnipeg
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    Great West Life
    Job Category
    Human Resources
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The ESSO Specialist Disability is the primary point of contact for staff, leaders, retirees and advisor's on topics pertaining to pay and benefits, ranging from legislation, guidelines, administration, pay statement interpretation and escalations.



    • Responsible for responding to incoming inquiries relating to pay and benefits.
    • Telephone Inquiries can be initiated by staff (active, terminated, LOA), Leaders, Retirees, Advisor's, External Organizations (CRA, HRSDC, Provincial Medical Plans, Financial Institutions, Provincial Governments)
    • Calls can range in topic and urgency :
      • Pay – Pay statement interpretation, overtime, statutory holiday pay, advances, T4/tax inquiries, STD/LTD/LOA inquiries, bonus programs, TFSA/NRSP
      • Benefits:  Lifestyles and SOP/Company Match/RRSP Programs, Pension, Retiree Benefits, Advisor's Benefit Programs,  Maternity/parental leaves, Staff Mortgage Program, IG Mortgage Income verifications, Benefit Coverage Letters (e.g. student coverage verification)
      • Policies: comprehensive knowledge of HR Policies and Programs (Cybrary/Zone), Labour Standards, Provincial Plan administration, Workers Compensation, Staff/Advisor's/Retiree Death Claim Administration
    • Managing email in-boxes – the Specialist will monitor an array of department boxes and will assess the inquiry, respond appropriately, or direct to either of the Administrator, Specialist, or other HR Representative for processing.
    • The objective of the Specialist is to provide timely and knowledgeable customer service in real time. Additional investigation and callback may be required for those inquiries of a more complex nature.
    • In addition to performing the Customer Service functions, the Specialist will also maintain master data for PA30 and PA40 during peak payroll cycle cut-offs.
    • Create and maintain specific job aids (e.g. business process checklist, quick reference card) as required.

    Qualifications and Competencies:

    • Communication and Customer Service
    • Analytical and Problem Solving
    • Organizational skills to meet multiple demands
    • Bilingual skill set for designated positions
    • Ability to maintain a strict degree of confidentiality
    • More than 2, up to and including 4 years of experience

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.



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