• Client Service Coordinator - Living Benefits

    Job Location CA-MB-Winnipeg
    Posted Date 3 weeks ago(11/20/2018 2:20 PM)
    Job ID
    Great West Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Entry Level, Experienced
  • Job Description

    The primary objective of the job is to provide superior, accurate and cost effective service to clients (policy owners and distribution partners) for all Canada Life Living Benefits policies.

    The Client Service Coordinator will respond to and process requests for policy changes and/ or information and to ensure that our policy records are correct.



    • Processing – ensure proper authorizations are received, complex calculations are done and systems records are updated accurately. This involves issuing of large cheques and related accounting entries relating to all Living Benefits policies (disability insurance including expense policies and critical illness)
    • Customer Service – responsible for providing technical/contractual information and direction where appropriate directly to policyholders, distribution partners, other financial institutions accountants, lawyers and other Head Office Departments including pricing and financial management
    • Complex Policy changes - adding coverages and benefits to enforce policies. Determining if the new coverage or benefit is an increase in risk where underwriting is required. Interface with Underwriting where necessary. Order underwriting evidence from vendors or physicians. Convey final underwriting decision to brokers etc.

    Qualifications and Competencies:

    • University or post secondary education is considered an asset
    • Excellent verbal and written communication skills
    • Demonstrated customer service skills
    • Attention to detail required
    • Excellent math and problem solving skills
    • Proven ability to work in a team environment
    • Strong analytical and decision making skills
    • Proficient in Microsoft Word and Excel
    • Knowledge of Living Benefit products and the Ingenium System would be a definite asset

    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.*LI-JB2


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