• Intake Coordinator

    Job Location CA-MB-Winnipeg
    Posted Date 7 days ago(12/3/2018 4:54 PM)
    Job ID
    Great West Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    This is an exciting opportunity to join Great-West Life Assurance Company as an Intake Coordinator in Winnipeg! 

    As an Intake Coordinator you will follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation for disability claims, ensure the claim forms are fully completed and respond to any questions they may have on the claims process. You will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features. This is a productivity and quality driven environment that offers the potential to thrive in a new department that is growing and evolving in exciting new ways!



    • Review system, claim documents and contract to confirm if eligibility requirements are met.
    • Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information.
    • Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member.
    • Responsible for declination letter to Plan Sponsor and Plan Member accordingly.
    • Adjudicate and manage the claim if expected to be to be a quick pay under set guidelines.
    • If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation.
    • File documents accordingly. 

     Qualifications and Competencies:

    • Minimum of one year within a customer service environment.
    • Must be able to understand complex instructions and basic contractual language.
    • Knowledge of basic medical terminology
    • Strong typing and data entry skills; proficiency with Microsoft Office programs.
    • Demonstrates excellence in phone etiquette and client service.
    • Strong and effective organizational and time management skills with the ability to manage multiple priorities.
    • Excellent oral and written communication skills.
    • Working experience within disability insurance is an asset.
    • Successful candidates will be required to participate in the Federal Government Enhanced Screening process

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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