GWL/LL

  • Service Support Associate

    Job Location CA-ON-Greater Toronto
    Posted Date 1 week ago(12/3/2018 11:38 AM)
    Job ID
    2018-16871
    Company
    Great West Life
    Job Category
    Customer Service
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Experienced
    Posted End Date
    12/14/2018
  • Job Description

    At Great-West Life, our Customers are at the center of what we do. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

     

    Accountabilities:

    • Assisting service team with the preparation of new group submission materials proposals and presentation materials.
    • Acting as a liaison between clients and head office departments.
    • Handle routine client changes and inquiries.
    • Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
    • Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
    • Responsible for the creation of client and advisor reporting.
    • Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team.
    • Provide back-up support to other positions on the team as required.

    Qualifications and Competencies:

    • Highly adaptable, driven to be your best, and proven initiative.
    • Well-developed customer service skills.
    • Strong oral and written communication skills.
    • Requires excellent Word, Excel, PowerPoint and Outlook skills.
    • Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines.
    • Attention to detail key.
    • Good problem-solving skills.
    • Ability to work independently as well as in a team environment.
    • Knowledge of the group insurance industry would be an asset.
    • In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program.

    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

     

    Discover your opportunity….Apply today!

     

    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.

     

    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

     

    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

     

    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.

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