• Associate Manager, Application Delivery Services

    Job Location CA-ON-London
    Posted Date 2 weeks ago(11/26/2018 10:32 AM)
    Job ID
    London Life
    Job Category
    Information Technology
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    Do you have experience with mutual fund or segregated fund systems?  Have you ever supported a mutual fund dealer? 
    Are you ready for a fast-paced environment focused on ensuring our advisors and our customers have a great experience?  You’ve found the right team if you are a leader with experience in the Wealth Management discipline who wants to build a high performing, dynamic team that has an amazing opportunity to make a positive impact on Canadians who do business with us.

    Individual Customer Technology (IC Tech) is an organization providing information technology solutions to London Life, Great-West Life and Canada Life. In IC Tech, the Customer is at the centre of what we do.


    Our IC Tech professionals make a significant contribution to the companies' business goals through the effective delivery of value-added services. These services include setting technology direction, project management analysis, system architecture, software development and the provision of operational support services for our Individual Customer business unit.



    The Associate Application Delivery Manager is accountable for maintenance, support, and availability of systems and supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, and, 1st and 2nd level support. The Associate Application Delivery Manager works closely with the Manager, Application Support to develop annual plans and budgets for application maintenance.


    The role collaborates with the aligned project delivery teams deploying/standing up applications and, transitioning into production. As well, it may provide Centre of Expertise for select shared common applications and platforms as delegated.  The Associate Application Delivery Manager will help define agreed service levels and has a mandate to ensure they are met and continuously improved on.


    You’ll inspire our team to be at their best and live our core values by modelling human-connected, values-aligned leadership.



    • Supports long term and daily technology operations by ensuring the efficient and effective use of financial and people resources and, ensures the ongoing continuity of expertise to support applications for the business unit
    • Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
    • Participates on behalf of business unit in the event of critical technology incident, disaster recovery, and testing.
    • Collaborates with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations.
    • Sets a high-performance culture for staff, and supports the culture changes within the business unit as a leader in the organization.
    • Accountable to manage application support resources consistent with the business unit’s technology investment and prudent financial management principles.
    • Assists with, and ensures delivery of: all discretionary and non-discretionary projects and services, and day-to-day operational support
    • Ensures support and maintenance of Applications
    • Ensures methodologies and standards for Application Support Processes are in place and followed
    • Supports Corporate Mandates
    • Maintains relations with business stakeholders
    • Helps the team set and coaches them through achieving their goals related to their personal and professional development


    Qualifications and Competencies:

    • 7+ years in software development, delivery, and technology maintenance
    • Previous experience in financial services, preferably in insurance working in a regulated environment
    • Prior experience leading a high-performing team is a huge asset.
    • A passion for building relationships with people throughout organizations is an asset
    • A fantastic track record of using data, intuition and relationships to uncover and deliver opportunities for improvement
    • An obsession with quality, productivity improvement, and customer experience
    • A bias towards looking for and building on the inherent strengths in people
    • Strong problem solving and analytical abilities
    • Deal well with ambiguous/undefined problems; ability to think abstractly
    • A proven ability to influence lasting change
    • Demonstrated experience working in complex IT environments with a variety of technologies



    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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