• Customer Service Specialist, Issue

    Job Location CA-ON-London | CA-QC-Montreal
    Posted Date 4 days ago(12/6/2018 9:33 AM)
    Job ID
    London Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Entry Level, Experienced
    Posted End Date
  • Job Description

    Customer Service Specialist – GRS Issue team



    Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you’ll be responsible for end to end administration system set up and maintenance in addition to production of contractual material for new and existing business.  You will also responsible for handling daily inquiries from internal business partners.


    This role is being posted in Montreal and London simultaneously based on the mandatory requirement for a bilingual specialist.  The successful incumbent will report to work either in Montreal or in London; the office they reside closest to.



    • Accurate set up and maintenance of client and plan levels of administration system within service standards
    • Daily communication with Business Development, Administration, Pricing and Compensation teams
    • Production of client and member contractual material for each new policy and during amendments of existing policies
    • Customization of contractual material on large cases and consultant cases
    • Communication with regulatory offices for provincial and federal jurisdictions
    • Handling daily email inquiries from Business Development and Administration related to Group Retirement Services products and services


    • Bilingual French/English is mandatory; both spoken and written
    • Experience with Group Retirement Services products and services is preferred (RRSP, DPSP, TFSA)
    • Demonstrates above-average accuracy and performance
    • Self-motivated with an ability to effectively multi-task and handle tight deadlines; results oriented
    • Excellent communication skills; both oral and written
    • Organized and able to work in a dynamic and changing environment
    • Experience communicating professionally with business partners
    • Ability to negotiate in a positive, professional and collaborative manner
    • Strong interpersonal skills; must be a team player
    • Skilled in Microsoft Office tools including Word, Excel and Outlook
    • Proven reliable and dependable working habits

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed