• Operations Specialist

    Job Location CA-ON-London
    Posted Date 5 days ago(12/5/2018 11:57 AM)
    Job ID
    London Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    Working within the Quadrus Dealership, and as part of the Quadrus Systems Operations team, the Operations Specialist is responsible for the timely and accurate execution of a wide variety of critical system support processes such as loading and reconciling files, generating daily reports, compensation processes, monitoring and maintaining system data integrity, and executing system jobs. This role is central to ensuring that the information on our platform system (Investment Centre) matches that of FundSERV and the various fund companies that we do business with.



    • Generate systems scripts and scans from a variety of IRIS and Quadrus systems, entering defined variable criteria to produce expected results
    • Generate client bank withdraws and direct deposits
    • Investigate and resolve system data exceptions
    • Provide management reporting on status and aging of data exceptions
    • Monitor and act upon incoming requests from business users to address data issues
    • Load compensation-related files
    • Coordinate, analyze, and monitor system data integrity
    • Load and reconcile files to ensure dealership records are consistently accurate compared to fund company and GIC issuer records
    • Maintain appropriate team documentation, including procedural guides and job aids


    Qualifications and Competencies:

    • Post-secondary education (degree or diploma) in a technology discipline (computer science, programming, system analysis, etc.)
    • Advanced Excel and SQL skill level, working knowledge of mainframe
    • Strong analysis and problem-solving skills
    • Focus on attention to detail
    • Independent self-started with ability to work well within a diverse team environment.
    • Proven customer service skills
    • Ability to juggle multiple priorities and meet tight deadlines
    • Always looking for opportunities to improve; not settling for status quo. Identify recurring problems or trends to increase efficiency
    • Strong verbal and written communication skills
    • Strong change management skills
    • Knowledge of the mutual fund industry is an asset
    • Investment Centre/Univeris knowledge is an advantage


    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity….


    Apply with cover letter and resume today!


    Together Great-West Life, London Life and Canada Life serve the financial security needs of 12 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


     Candidates who are selected for an interview will be contacted.


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