• Senior Customer Service Assistant

    Job Location CA-QC-Montreal
    Posted Date 5 days ago(12/5/2018 10:32 AM)
    Job ID
    London Life
    Job Category
    Customer Service
    Job Type
    Temporary Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, Investment Only and various non-registered products.  You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.


    We are looking to fill one permanent position and one 12 months term with benefits. 



    • Processing of group and single deposits
    • Handling of interfund transfers of client/member assets
    • Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
    • Handling member and member plan maintenance on GPAS
    • Handling basic related inquiries, telephone calls etc.

     Qualifications and Competencies:

    • Has a Customer Service focus with a positive can do attitude
    • Knowledge of rules and regulations as they relate to GRS products considered an asset
    • Knowledge of investment/retirement arrangements and/or business processes within GRS would considered an asset
    • Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook required).
    • Strong communication skills - both written and verbal
    • Proven organizational skills with the ability to work in a dynamic and changing environment
    • Previous experience working in a results driven role with tight deadlines
    • Ability to stay focused with an excellent attention to detail while performing routine tasks
    • Self motivated and flexible to contribute as required in a team environment

    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.*LI-JB2


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