GWL/LL

  • Senior Digital Strategist

    Job Location CA-ON-London | CA-ON-Toronto
    Posted Date 1 month ago(12/20/2018 7:53 PM)
    Job ID
    2018-17102
    Company
    Great West Life
    Job Category
    Digital Services
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Experienced
    Posted End Date
    2/1/2019
  • Job Description

    This is your opportunity to help transform one of Canada’s largest and most trusted companies as part of Great West Life’s new Digital Hub. You’ll work with a team of UX researchers, designers, and other digital specialists to create real change in the financial, mental, and physical health of Canadians.

     

    We are looking for a bright and energetic senior design strategist who will help design the end-to-end customer experience, facilitate workshops and design activities with team members and senior business partners, and drive the design strategy for new digital initiatives.

     

    Based in London or Toronto, ON with occasional travel to Toronto, London, or Winnipeg, and reporting to the Design Strategy and Research Leader, the Design Strategist works with the Digital Customer Experience team to understand and map the sum of all digital experiences a customer has with our organization. You’ll work closely with key business partners, researchers, and designers to deliver project visions, blueprints, roadmaps, journey maps, and other design deliverables as well as collaborate with our UX team to design solutions that help solve real customer challenges.

     

    Accountabilities

    • Design, facilitate, and contribute to workshops, visioning sessions, collaborative sketching, and other design thinking activities
    • Act as a key point person between business partners and the digital team, ensuring shared understanding of the problem to be solved and building alignment around proposed solutions
    • Collaborate with UX designers, product teams, and stakeholders to ideate innovative solutions to business and customer challenges that balance long-term strategic plans against immediate needs
    • Work with UX researchers to identify and advocate for research initiatives to uncover new customer problems and translate those into digital planning
    • Tell compelling stories and clearly and effectively communicate ideas and concepts to a variety of audiences, rallying internal and external teams around a cohesive digital vision
    • Communicate digital research and strategic recommendations using deliverables including (but not limited to) personas, experience maps, ecosystem maps, user stories, or jobs-to-be-done
    • Stay on top of digital trends and patterns to identify and leverage new technology opportunities

    Qualifications and Competencies

    • 2+ years experience in digital design and UX
    • 1+ years experience in previous role(s) where you have acted as the lead on digital strategy and/or user experience
    • Strong capacity for big-picture thinking, coupled with an ability to identify and prioritize immediate next steps
    • Comfortable with uncertainty and able to adapt to new information and research
    • Strong background in research fundamentals and familiarity with UX research approaches and methodologies
    • Excellent communication and presentation skills, with strong ability to synthesize and tell a compelling story, build rapport with audiences and stakeholders, and provide honest and constructive feedback
    • A relationship builder who understands the importance of collaboration as part of an cross-functional team

    Discover your opportunity….Apply today!

     

    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.

     

    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

     

    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

     

     

    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.

    *LI-LM1

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