• Customer Service Representative, Creditor

    Job Location CA-NS-Halifax
    Posted Date 1 week ago(1/11/2019 12:38 PM)
    Job ID
    Great West Life
    Job Category
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The incumbent is responsible for assisting the Disability Claims Management teams with new and ongoing disability claims in keeping with predetermined turnaround times. This position will allow the Case Managers to increase their focus on claims management, as the incumbent’s primary responsibilities are specific to case management administration tasks.



    • Responsible for assisting in the timely management of Creditor Disability Claims
    • Liaison with Policyholders, Claimants, and other professionals specific to collection and verification of information received
    • Responsible for timely generation of Claims follow-up correspondence
    • Responsible for timely mail handling and claims set up including summary sheets 
    • Responsible for timely generation and distribution of overpayment correspondence
    • Responsible for accurate and timely data entry
    • Support Accounting Claims Functions: bank draft deposits, manual cheques, invoice payments
    • Support for Litigation Claims and Database

    Qualifications and Competencies:

    • Proven exceptional communication (written/verbal) skills
    • Proven dedication to predetermined turnaround service levels
    • Problem solving skills
    • Proven exceptional organizational skills with the ability to manage several tasks at the same time
    • Post-secondary education in health or business administration
    • Basic accounting knowledge or experience in health and/or business environment, preferably a financial institution
    • Proven effective written/oral communication with internal and external clients
    • Organize and prioritize incoming information, keeping co-workers updated
    • Exceptional verbal/written information collecting and data entry skills
    • Ability to deal effectively with difficult clients and customers
    • Review and prioritize all standard and non-standard requests ensuring that best practices and timelines are met
    • Negotiate and resolve issues involving incomplete information required for facilitating the claim management process
    • Ability to work independently in a fast-paced environment
    • At times, ability to work under fluctuating and/or high-pressure situations

    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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