• Manager, Application Support

    Job Location CA-ON-London
    Posted Date 1 week ago(1/11/2019 1:11 PM)
    Job ID
    Great West Life
    Job Category
    Information Technology
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The Manager of Application Support is accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. This role also serves as the main point of contact and coordination for application maintenance delegated to centralized application support.  Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support.


    The role collaborates with the aligned project delivery teams deploying/standing up applications and, transitioning into production. As well, it may provide Centre of Expertise for select shared common applications and platforms as delegated.


    The Manager of Application Support will help define agreed service levels and has a mandate to ensure they are met and continuously improved. This role interacts directly with business and/or IS units to resolve issues or escalated concerns. 




    • Drives long term and daily technology operations by ensuring the efficient and effective use of financial and people resources and, ensures the ongoing continuity of expertise to support applications for the business unit
    • Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
    • Lead coordination of resources on behalf of business unit in the event of critical technology incident, disaster recovery, and testing.
    • Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
    • Collaborates with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations.
    • Delivery on development/enhancement/health activities as agreed to with business unit leaders.
    • Drive a high performance culture for staff, and support the culture changes within the business unit as a senior leader in the organization.
    • Accountable to manage application support resources consistent with the business unit’s technology investment and prudent financial management principles.
    • Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness
    • Build and maintain a strong sense of team with healthy camaraderie
    • Executes HR staffing processes for recruiting, performance management, and termination.

    Qualifications and Competencies:

    • Ideal experience for role is 5+ years as a technology leader
    • Previous experience in financial services, preferably in insurance working in a regulated environment
    • Prior experience in a people leadership role
    • Bachelor Computer Science/Software Engineering or Business degree would be beneficial
    • IT and systems expertise
    • Understanding how to impact and influence and the ability to challenge
    • Demonstrated experience leading in complex IT environments with a variety of systems


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed