• Senior Customer Service Assistant, GRS

    Job Location CA-ON-Toronto
    Posted Date 2 weeks ago(2/5/2019 4:21 PM)
    Job ID
    London Life
    Job Category
    Job Type
    Temporary Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    *This is a 12 month contract opportunity


    Reporting to the Associate Manager, as a Senior Customer Service Assistant - 12 month term, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration. 



    • Processing of group and single deposits
    • Management of interfund transfers of client/member assets
    • Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
    • Handling member and member plan maintenance on GPAS
    • Handling basic related inquiries, telephone calls etc.


    Qualifications and Competencies:

    • Post-secondary education is an asset
    • Experience using GPAS is an asset
    • Knowledge of rules and regulations as they relate to Group Retirement products would be an asset
    • Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
    • 1 year work experience ideally in the financial or insurance industry
    • Strong customer service focus with a positive can do attitude
    • Strong communication skills - both written and verbal
    • Strong organization skills and ability to work in  a dynamic and changing environment
    • Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
    • Attention to quality in day-to-day activities/processes
    • Strong interpersonal skills - team player a must
    • Strong Microsoft Office tools including Word, Excel and Outlook
    • Bilingual (French and English) is an asset


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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