• Associate Manager, Sales Support & Operations Practices

    Job Location CA-ON-London
    Posted Date 2 weeks ago(2/6/2019 12:24 PM)
    Job ID
    London Life
    Job Category
    Sales and Development
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    This role will be a collaborative business partner with the Sales Support leadership to elevate and add value to the sales process for wholesalers, directors, advisors and customers through excellence in sales support. Leader who fosters a culture of success through coaching, empowerment and thinking forward. Develops processes to strengthen sales support within field offices.




    • Responsible for working with regional sales & sales support leaders to implement business plans related to field roles, in alignment with the national operations strategy. Coaches to successful execution of the plans.
    • Responsible for leading outbound calling team, in support of Freedom 55 advisor business
    • Evaluate & improve field processes
    • Implement process changes, in partnership with key stakeholders
    • Develop process maps and reference guides to educate the field and HO teams
    • Align and execute national consistency and contribute to creative and innovative solutions
    • Participate in project work as a consultant or subject matter expert, representing SS&O
    • Manages the rollout of new processes or guides including delivery, implementation and storage
    • Work together within the same team in the discovery, planning, execution & delivery of process improvements for sales support & operations
    • Collaborate for shared success of field programs
    • Deep knowledge of financial services business and products
    • Passion for working in a high performance, faced-paced environment. Strong ability to manage priorities and deadlines.

    Qualifications and Competencies:

    • Insurance/wealth process experience, 3+ years
    • Training/development background
    • Leadership experience preferred
    • Post secondary education required (preferably within a business discipline)
    • Knowledge of  Freedom 55 Financial business and/or advice channels as applicable to operation support stream
    • Knowledge of  insurance/wealth/credit products
    • Wide understanding of financial service operations
    • Change management and EI concepts and best practices


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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