• Associate Service Desk Analyst

    Job Location CA-MB-Winnipeg | CA-ON-London
    Posted Date 2 weeks ago(2/7/2019 11:38 AM)
    Job ID
    Great West Life
    Job Category
    Information Technology
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking, Insurance
    Career Level
    Posted End Date
  • Job Description

    The Associate Service Desk Analyst role is responsible for managing incidents reported by internal customers to the Service Desk.  It is an entry-level role that involves providing initial support including investigation and diagnosis of the issue, recording the incident, restoration of service if possible and assignment of incidents to second level support teams as required.  Support provided for all hardware, software, infrastructure and applications is performed within negotiated service levels and to the customers’ satisfaction.


    • Responding to contacts from Service Desk customers and support teams
    • Performing classification, initial support, investigation, and diagnosis of incidents
    • Resolving incidents or assign to appropriate second level teams
    • Contributing technical content and departmental procedures to the Service Desk knowledge base
    • Participating in process improvement opportunities
    • Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
    • Working a variety of shifts in a 24/7 environment.

    Qualifications and Competencies:

    • Ability to converse in French is a strong asset
    • Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
    • Education: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
    • Good understanding and working knowledge of network protocols
    • Solid knowledge and demonstrated experience using desktop products and operating systems
    • Excellent communication and customer service skills
    • Good problem solving skills
    • Adaptive to change and able to manage stress
    • Team Player  


    Discover your opportunity….Apply today!


    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.


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