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The Internal Audit Function plays the key “third line of defense” role in Great-West Lifeco’s risk framework. Providing independent assurance over the adequacy and effectiveness of controls operated to mitigate risks to the Company, the Function includes a specialty Actuarial Internal Audit Team that focusses on the Company’s actuarial processes.
The Actuarial Internal Audit Team has a Lifeco mandate: Canada, the US, and Europe & Reinsurance Divisions are all in-scope. The Team is split between Winnipeg, London (Canada), and Dublin; however it operates as a global joined-up unit. This means actuarial audit engagements are often assigned to Team members based in different geographies (e.g. Irish Life engagements may be substantially completed by members of the Winnipeg Team), and frequent multi-entity engagements require Team members to collaborate across geographies.
The actuarial processes audited by the Team include those relating to: pricing, reserving, capital stress testing, and experience studies; covering life, non-life and health insurance obligations; across a variety of direct writers and reinsurers. This means the roleholder will gain exposure to a wide range of markets, products, technical activities, and regulatory environments as part of the role.
An opportunity exists for a dynamic and experienced fully-qualified actuary to lead the Winnipeg based Team. Included in the primary responsibilities of the role will be to lead and effectively coordinate the activity of the Winnipeg Team, and actively contribute to the wider success of the Function by participating in or leading strategic initiatives as required.
The exact accountabilities of the role will be tailored to reflect the capabilities and drive of the successful candidate.
The role holder will be accountable for duties that will include:
- Coordinating and delivering up to 10 engagements each year;
- Coordinating and delivering Internal Controls over Financial Reporting (ICOFR) testing each year, in support of the global programme;
- Directly performing audit planning and execution for more complex engagements;
- Participating in initiatives that drive efficiencies through the Function, including the development of data analytics tools to enhance the depth and breadth of audit assurance provided (e.g. from samples to full populations, from administration systems to administration and finance systems, etc);
- Managing stakeholder relationships and expectations, both internal and external. The successful candidate will be required to manage a heavy workload and ensure key deliverables are identified and prioritized;
- Keeping up to date with external developments through individual research and engagement as required with professional bodies (e.g. Canadian Institute of Actuaries), trade associations (e.g. Insurance Ireland), and regulators (e.g. OSFI); and
- Ensuring familiarity with risk management programmes, as they impact on the role, and following appropriate risk management procedures to control, monitor and report on business activities. Ensuring compliance with Company policies, regulatory, professional and legal requirements.
Responsibilities
The responsibilities of the role may include:
- In consultation with appropriate Management including the Chief Actuary, Canada as required, inventory and assess risks for all actuarial processes, including those involved in Product Development & Pricing, Valuation of Actuarial Liabilities, Capital, Policy Dividend & Par Funds, and Asset/Liability Management;
- Develop a risk based actuarial audit plan to ensure appropriate coverage over a reasonable period;
- Oversee the continued development, refinement and standardization of the audit approach;
- Actively manage relationships with Corporate Actuarial and Financial Management;
- Schedule/assign audit engagements in a coordinated effort with other members of the audit management team to maximize stakeholder value;
- Direct and control the execution of the actuarial audit program;
- Direct and control the execution of the ICOFR effectiveness testing program;
- Monitor progress of individual assignments and manage any timing problems or budget over-runs;
- Review completed files to ensure quality of work completed, completeness and appropriateness of audit issues and recommendations raised and adherence to Function standards;
- Review results of actuarial engagements with appropriate management;
- Present engagement findings and recommendations to management; manage finalization of written reports;
- Track audit findings and issues, and work with Management to verify closure of outstanding deficiencies;
- Oversee production of periodic status reports on progress against plan;
- Participate in various high risk Project Committees as required;
- Contribute to the management of the Function;
- Provide regular feedback to staff reporting to the position through regular performance appraisals, and work with staff to ensure appropriate development and training is provided; and
- Ensure the maintenance of an appropriate staff complement; lead recruiting efforts when required.
Qualifications & Competencies
- FCIA designation, ideally with a minimum 10 years of experience;
- Prior experience in a variety of actuarial roles (e.g. Pricing, Valuations, etc) would be an advantage, as would prior exposure to a variety of products (e.g. Insurance, Investment, etc), customer propositions (e.g. Individual and Group Customer), and geographies (e.g. Canada, US, etc);
- Sound business judgment in assessing issues and developing recommendations;
- Strong understanding of key risks and processes in actuarial areas;
- Good understanding of financial reporting controls;
- Excellent communication skills, both oral and written;
- Strong leadership and management skills; thinks strategically;
- Strong relationship skills; demonstrated ability to deal effectively with staff at all levels;
- Results oriented; balances multiple priorities and projects;
- Ability to identify key issues in a complex situation; and
- Commitment to quality.
Other
- Team of 4 actuarial auditors currently report to this position.
- Primary work location for this position is in Winnipeg.
- Some travel will be required, mostly within Canada.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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Financial Analysts are responsible for analyzing data, identifying plan design and making basic pricing decisions to assist in driving new sales and renewing existing employee benefit plans. In this position you will:
Accountabilities:
- Actively promote financial recommendations regarding new business and renewal pricing
- Liaise with head office to underwrite new business
- Recommend plan design and product solutions to sales representatives through the analysis of client claiming patterns and within a financial advisors’ book of business
- Lead and design local sales tracking and reporting tools
Qualifications and Competencies:
- Post-secondary education or related work experience
- Strong mathematical skills and financial aptitude
- Ability to show initiative and be self-motivated
- Dedication to continual learning and self-development
- Other skills include: time management, communication, proficiency with Microsoft Office Suite
- Hold or working towards valid financial services designation GBA
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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At Great-West Life, we believe in improving the financial, physical and mental well-being of all Canadians. The foundation of our strategy is to put the customer at the centre of everything we do. An important part of putting our customers at the centre is ensuring that we provide quality project delivery services and support to the business which arms them with the tools required to delight our customers.
The Group Customer Technology Customer Experience & Marketing project delivery team is responsible for delivering business and technology solutions to improve the Group client and/or advisor experience.
Reporting to the Manager Project Delivery, Group Customer Experience & Marketing, the Project Manager is responsible for business and technology projects for the Group Customer Experience & Marketing and Group Business Development areas. The Project Manager works closely and effectively with various I.S. and business leaders, along with project team members and external parties, to ensure the projects are correctly defined, planned and delivered. The Project Manager is accountable to the Project Sponsor and Manager Project Delivery in the management of project scope, budget, schedule and quality in order to deliver the expected business value that meets leadership and client expectations. The Project Manager is also responsible for helping gather, document and analyze initial high-level business requirements.
Accountabilities:
- Utilizes intake processes and procedures to gather information, perform high level analysis and work with business partners and the architecture team to define a high-level solution architecture and create a project brief and business case
- Works closely with the project sponsor and delivery leader to develop the project charter, including defining the project scope, objectives, approach, measures of success, stakeholder engagement and communication plan.
- Develops project delivery schedule, cost estimates, resource requirements, acquisition plan and capital expenditure plan where required.
- Performs risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning.
- Executes, tracks and monitors progress to plan and communicates the appropriate project information to all relevant project team members and stakeholders.
- Identifies, resolves or escalates all project issues.
- Contributes to the development and enhancement of PM best practices, tools and techniques.
Qualifications and Competencies:
- 5+ years as a Project Manager in a Technology delivery environment.
- Experience with systems analysis and/or business analysis
- Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience.
- Strong analytical and problem solving skills, particularly critical thinking, with a strong attention to detail.
- A focus on understanding the desired business outcomes and delivering to meet those outcomes
- Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
- Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.
- Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
- Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty
- Accreditation in Project Management such as Project Management Professional (PMP) or equivalent credentials.
- Professional certification in business analysis
- Experience in both waterfall and agile methodologies.
- Ability to adapt to changing priorities.
- Ability to influence and negotiate win-win outcomes among cross-functional teams.
- Ability to grasp concepts quickly and to work independently with minimal direction.
- Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!
The Client Service Centre operates from 7am to 8pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!
We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.
If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!
Accountabilities:
- Responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life
- Meeting established service targets and providing superior customer service
- Participating in our 4-6 week training program
- Maintaining a positive and professional approach with clients and the service team
Qualifications and Competencies:
- Excellent customer service skills
- Strong communication skills
- A background in financial services is preferable
- Post secondary education in business or finance related field is considered an asset
- Eager to learn about investments or insurance
- Ability to multi-task efficiently and pay close attention to detail
- Excellent Microsoft Office skills and an ability to learn multiple other computer systems
- Ability to work a rotating shift schedule between the hours of 7am to 8pm, Monday to Friday
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our customers. You will assist them by providing accurate information on our diverse products and services. This is a perfect opportunity to put your amazing customer service skills to use!
Get the office hours you always wanted!
The Client Service Centre operates from 8am to 8pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!
Get the most of our amazing benefits!
We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth. Our benefits include a wellness account, an allocation for continuous training, and free insurance coverage for your family from the start. The office is in a central location and offers free parking.
Accountabilities:
- Responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life
- Meeting established service targets and providing superior customer service
- Maintaining a positive and professional approach with clients and the service team
Qualifications and Competencies:
- Excellent customer service skills
- Strong communication skills in both French & English
- A background in financial services is preferable
- Post secondary education in business or finance related field is considered an asset
- Eager to learn about investments or insurance
- Ability to multi-task efficiently and pay close attention to detail
- Excellent Microsoft Office skills and an ability to learn multiple other computer systems
- Ability to work a rotating shift schedule between the hours of 8am to 8pm, Monday to Friday
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.*LI-JB2
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Overview:
This role is a key connection point in marketing that manages all projects that come through the Customer Experience and Marketing department.
Reporting to the Associate manager, Strategic Marketing Planning, you will utilize various software systems to manage project requests and act as the subject matter expert of the software use and application within marketing. You will also be responsible to report on progress, issues and possible resolutions to your leader.
Accountabilities:
- Intake and set up all projects that enter marketing;
- Work closely with functional leaders to perform effort assessments and align appropriate resources;
- Monitor project performance using appropriate systems, tools and techniques;
- Onboard & offboard new users;
- Ensure all resourcing, milestones, scope and data elements are captured within system;
- Ensure all key performance indicators are being met;
- Create and maintain job aids within the marketing planning team;
- Perform system maintenance & configuration changes as required;
Qualifications:
- Post-secondary diploma, in a related field an asset;
- Ability to understand business priorities and work in alignment with them;
- High attention to detail;
- Able to work efficiently in a changing environment;
- Good organisational and time management skills;
- Ability to stay motivated;
- Customer focused;
- Technology savvy;
- Proficiency with the Microsoft Office Suite, especially Excel.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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The Policy Administration System Administrator is responsible for establishing and maintaining Group Policy set up for the purpose of claims payment and the billing and collection of premium. The PAS Administrator will interpret the clients request and use home systems (PAS, Tandem and BEN) to ensure the systems are in line with the clients intended policy design.
Accountabilities include:
- Manage policy amendments while meeting or exceeding departmental service and quality performance standards or, where applicable, special performance standards negotiated with our clients
- Establishing and maintaining PAS, BEN and HOBS records to allow for the payment of claims and billing and collection of premiums
- Interpret and analyze client’s intent for accurate system set up
- Resolving case specific technical problems with the Field and Head Office departments
- Communicating original and subsequent plan set-up details to the appropriate departments
- Miscellaneous duties associated with the department such as departmental and technical meetings, weekly reporting, etc.
- Responsible for adding and maintaining information on the Tandem system for accurate drug clams payments
Qualifications and Competencies:
- Exceptional customer service skills
- Ability to easily manage and adapt to change
- Ability to work both independently and as part of a team
- Strong organizational, analytical/problem-solving and decision making skills
- Proficiency with Microsoft Excel and Word
- Strong verbal and written communication skills
- Ability to work independently and within a team environment
- Ability to multi-task and prioritize work
- Knowledge of Group Insurance Benefits, PAS or BEN would be a definite asset
Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.
Discover your opportunity….Apply today! #GreatWestCareers
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.*LI-JB2
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The Manager, Business Continuity Management will support the Director, Global Business Continuity Management, and will be responsible for contributing to the design and oversight of implementation of the enterprise-wide (Lifeco) Business Continuity Management Framework. The role will support the establishment and ongoing operation of the second line of defence within the Business Continuity Management System (BCMS) which includes Emergency Response, Incident Management, Business Recovery and Disaster Recovery planning.
Business Continuity Planning overall is a company accountability and as such requires a high degree of communication and collaboration. This position is responsible for ensuring full value and effectiveness is obtained for all BCM investments.
The role will be accountable for ensuring that business units are adequately identifying, measuring, managing and reporting business disruption risks, and are in compliance with all global and jurisdictional standards and regulatory requirements. The Manager will work actively with the BCM group to ensure practices are established and aligned to the Lifeco BCM Framework, and provides independent assessment of the BCM risk profile.
Accountabilities:
Strategy and Planning
- Foster and provide visible leadership in the promotion of sound BCM Risk Management practices across the organization.
- Provide objective and independent risk expert advice and counsel to the business, partnering with Internal Audit, Legal, Compliance and Risk.
- Recommend courses of action for the first line of defence to ensure ongoing improvement and evolution of business recovery strategies and capabilities.
- Ensure that the BCM risk profile is aligned with strategic business objectives and stated risk appetite.
- Drive continuous improvement across the organization related to BCM risk and ensure improvements are incorporated into the ongoing development of tools and processes. Ensure that change management impacts are assessed, and related processes are in place.
- Create and manage BCM operational plans and strategies to achieve objectives. To develop BCM operational strategies and influence strategic direction. To participate in Global BCM planning as part of the planning/leadership team.
- Ensure that all BCM staff and business unit plan leaders are appropriately trained and have the tools available to meet their roles and responsibilities.
- Engage in enterprise initiatives and special projects.
Methodology and Governance
- Develop and contribute to the execution of the BCM Risk framework, policy, structure, procedures and processes.
- Develop and implement BCM methodology for regional engagement in Operational Risk Management Framework components (e.g. Operational Risk and Control Assessments, Operational Risk Scenarios, Loss Events), change risk assessments and supplier risk assessments.
- Establish processes to apply objective assessment to key aspects of the BCM Framework including the business impact analysis (BIA) process, stated recovery time objectives (RTOs) and recovery point objectives (RPOs), as well as recovery and testing strategies.
- Develop regulatory compliance management process.
- Determine the appropriate governance and escalation processes to support the lines-of-business on key risk issues.
- Develop and implement the tools, templates and best practices required to implement the BCM program consistently across the regions.
- Develop and implement BCM regional oversight, governance and communication structures and facilitate the sharing of best practices across the regions.
Reporting
- Establish and report on BCM key risk indicators and aggregate risk profile
- Contribute to quarterly Lifeco BCM reporting for the ORC, ERMC, Board and regulators.
- Contribute to regular BCM reporting for operational senior management.
- Create and maintain a current BCM risk profile that supports the basis for making business decisions from a risk appetite perspective.
- To monitor the state of the BCM program and report on performance to senior leadership.
Qualifications and Competencies:
- Business Degree (or other relevant post graduate qualification an advantage)
- Significant experience in a business continuity or disaster recovery function within large scale organization
- BCM professional accreditation an asset
- Increasingly senior leadership roles within a BCM, Risk or related function
- Experience working in a regulated environment
- Sound Knowledge of Operational Risk Management practices and second line of defence functions
- Strategic vision, planning and execution ability
- Sound judgment and strong analytical skills to identify opportunities for enterprise collaboration
- Demonstrate relationship building, people management and leadership skills with an exceptional ability to make things happen through influence and by nurturing key partnership relationships
- Business Acumen and operational expertise including an understanding of insurance operations
- Conceptualization, presentation and communication skills to effectively execute change
- New techniques and approaches for BCM must be developed frequently
- BCM requirements are constantly evolving with the business and although there is substantial industry effort in this area, how planning gets applied and properly used to protect our business and environment requires a high degree of resourcefulness
- A strong ability to innovate combined with a low tolerance for risk is a unique dimension of this position.
- Interpretation of industry standards related to Business Continuity Management practices, (ISO22301, Good Practice Guidelines, Professional Practices)
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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We are looking for bright and passionate people to be founding members of Great-West Life’s new Digital Hub. Do you have a passion for creating compelling and meaningful digital experiences? Do you ALWAYS think about the customer first? Are you a creative problem-solver and communicator? Do you want to help lead the transformation of a company and an industry? If you answered a wholehearted yes to all these questions, we want to talk to you.
ABOUT GWL’S DIGITAL Hub
Great-West Life is embarking on a transformation that will change the way we work and how we help our customers. In our Digital Hub, we are designing, coding and delivering new products improving the lives of millions of Canadians. We are changing the way a trusted institution operates by acting as a start-up, bringing human centered design, agile and modern web development practices to life. Our multi-functional teams of Designers, Developers, Scrum Masters and Product Owners all huddle together because we have an open, innovative and inclusive culture which is focused on us – talented individuals.
OVERVIEW
As an Agile Coach your core function is to coach and enable the hub teams to work efficiently and effectively together. You are a true agile practitioner and coach (e.g., bring experience conducting agile ceremonies, building a community of agile efforts and in coaching agile teams). You will work with individual teams and over time champion the broader adoption agile across multiple labs.
WHAT YOU’LL DO
- Coach hub teams towards improving agile process and metrics, evaluate and mentor existing scrum teams, and deliver training classes for product owners, developers and testers
- Foster an environment of successful delivery and continuous improvement
- Coach individuals, as needed, in areas like professional growth and interpersonal interactions (including conflict resolution)
- Facilitate group sessions such as retrospectives, conflict resolution, decision making, team and project kick-offs
- Capture feedback (including group sessions such as retrospectives, conflict resolution, decision making, team and project kick-offs) and continuously improve enterprise agile guidance, training materials, and content
WHO YOU ARE
- 5+ years agile experience, including 2+ years as an agile practitioner (Scrum Master or Product Owner) and 3+ years as an Agile Coach, preferably in an environment with multiple agile teams (i.e. scrum of scrums or SAFe)
- Experience applying concepts and techniques from multiple agile approaches including extreme programming and scrum
- Enthusiastically devoted to driving the adoption and optimization of agile processes, principles and practices
- Deep understanding of communication, group dynamics and coaching
- Not afraid to go outside comfort zone and take difficult conversations to provide feedback to the team
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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We are looking for bright and passionate people to be founding members of Great-West Life’s new Digital Labs. Do you have a passion for creating compelling and meaningful digital experiences? Do you ALWAYS think about the customer first? Are you a creative problem-solver and communicator? Do you want to help lead the transformation of a company and an industry? If you answered a wholehearted yes to all these questions, we want to talk to you.
ABOUT GWL’S DIGITAL LABS
Great-West Life is embarking on a transformation that will change the way we work and how we help our customers. In our Digital Labs, we are designing, coding and delivering new products improving the lives of millions of Canadians. We are changing the way a trusted institution operates by acting as a start-up, bringing human centered design, agile and modern web development practices to life. Our multi-functional teams of Designers, Developers, Scrum Masters and Product Owners all huddle together because we have an open, innovative and inclusive culture which is focused on us – talented individuals.
OVERVIEW
As a QA Automation Engineer you own the quality of the product end-to-end. You will work closely together with our developers to ensure the right tests are being written, identify gaps in acceptance criteria to ensure a quality product that will delight the users. With your knack for coding you will be automating functional tests and taking ownership of some aspects of build pipelines.
WHAT YOU’LL DO
- You will ensure that proper test automation across the test pyramid has been implemented for each feature
- You design test strategies, manages test data, maintain test suits and automate what you can
- You’ll feed the team with detailed information on any defects found, and help the Scrum master and Product Owner to prioritize defects
- You will work closely with developers to understand code, identify & debug defects and strategize fixes
- Break things
WHO YOU ARE
- You have significant experience as a quality engineer and are able to develop integration, performance, and load bearing tests
- You have experience with acceptance testing at story level, exploratory and creative testing, and all of this within fast-paced sprint cycles
- You’re Miss Marple or Sherlock Holmes when it comes to finding hidden requirements and edge cases
- You love automating end-to-end tests and know your way around tools such as Cucumber,Selenium and PowerShell.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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The Associate Service Desk Analyst role is responsible for managing incidents reported by internal customers to the Service Desk. It is an entry-level role that involves providing initial support including investigation and diagnosis of the issue, recording the incident, restoration of service if possible and assignment of incidents to second level support teams as required. Support provided for all hardware, software, infrastructure and applications is performed within negotiated service levels and to the customers’ satisfaction.
Accountabilities:
- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assign to appropriate second level teams
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.
Qualifications and Competencies:
- Ability to converse in French is a strong asset
- Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
- Education: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
- Good understanding and working knowledge of network protocols
- Solid knowledge and demonstrated experience using desktop products and operating systems
- Excellent communication and customer service skills
- Good problem solving skills
- Adaptive to change and able to manage stress
- Team Player
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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This position is responsible for populating multiple Group Enrollment systems for outsourced clients with employee/member data in accordance with the contractual provisions for each Outsourced client. This includes maintenance of the employee data with reference to flexible benefit options, dependent data, beneficiary designations, and optional life approvals.
NOTE: This position is an 18-month (minimum) maternity leave term, to start mid-March, 2019 through to early-November, 2020.
Accountabilities:
- Enroll members into appropriate benefit selections in accordance with clients benefit program
- Consult with the plan administrator or member for benefit selection confirmation
- Maintain member enrollment changes which include terminations, salary changes, division changes, address changes
- Process lifestyle changes and handle evidence of insurability for increases of excess Life and Disability coverage
- Prepare pre-enrollment and post-enrollment member information
- Assist with member re-enrollment for outsourced clients
- Determine the members eligibility for various benefits according to the class and division structure which are unique for each outsourced client
- Update and maintain member CEFT information on EAS for automatic premium withdrawal from plan members bank account
- Export member data to populate GWL Employee Benefit Statement system
- Accurate tracking of time spent on enrollment duties by client for the purpose of client invoicing and recoveries
Qualifications and Competencies:
- Must be able to demonstrate efficient use of time management and organizational skills
- Demonstrates a high level of Customer Service skills
- Ability to communicate well (both verbally and written) with team members and with external clients/plan members
- Ability and keen desire to work as part of a team as well as independently.
- Ability to analyze problems, identify resolutions and make decisions based on analysis.
- Experience within the Group Division would be a definite asset.
- A working knowledge of the following systems would be an asset: Word, Excel, Outlook, Access, PAS, EAS, TSO, Tandem, GroupNet for Plan Administration and GroupNet Flex
- Ability to excel within a Purpose/Vision driven environment
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As a member of the Advisory Network, you’ll have many strategic and operational responsibilities while working with a diverse team. You will be responsible for development of all advisors, product, technology and process training for director(s) and aligned advisor team(s).
Co-ordinate all training programs/initiatives in the financial centre/region, virtual training innovator and enabler. Provide a strong foundation to ensure a good working knowledge of Freedom 55 Financial tools, products, processes and procedures.
This role will be located in Laval, with applicants being accepted across the Quebec province. This role will report directly to the Managing Director in the Quebec West Region.
Accountabilities:
- Deliver training on the Freedom 55 Financial planning process/needs analysis, market development, group of products (basic and intermediate), business related technology and administration processes to financial security advisors.
- Provide ongoing support and re-training on the above tools/processes
- Relationship building with the Financial Centre(s) you support, Great West Life Product Solutions Centre team and head office business partners.
- Provide timely written and verbal objective formal feedback to advisors, Directors and head office business partners.
- Mutual Fund registered and life licensed, with the annual fees to be paid by London Life. Maintain both licenses through continuing education (CE) credits in order to fulfill contractual obligations.
- Understand, interpret and track new advisor productivity through a financial centre tool
Required competencies and behaviours:
- Minimum 2 years’ experience within financial services industry (previous sales experience would be a definite asset)
- Post secondary bachelor’s degree, preferably in finance
- Hold or enrolled in CFP course of study
- Preferred Mutual Fund registered and life licensed. If not licensed, both must be obtained within one year and must maintain Life and Mutual Fund licenses
- Training background – experienced in virtual training
- Good oral and written communication skills
- Management experience/background
- Strong technical background (Microsoft Office, Internet, Salesforce, etc.)
- Active and well-rounded personal presence in social media an asset
- Ability to work effectively independently and with a team
- Effective time-management and strong problem-solving skills
- Ability to develop professional relationships
- Flexible to travel
- Ability to communicate both orally and in writing in French and English
Our organization, through our financial security advisors, provides financial security advice and planning to our clients. In order to do that our new recruits need the best preparation we can give them. That is where you come in.
Discover your opportunity….Apply today!
Great West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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Our organization is strong, and we’re getting stronger. Our credit team is growing to meet increasing demand and there’s never been a better time to be a part of this great company. Join a creative organization where you’ll put your credit planning and mortgage product wholesaling skills to use generating quality residential loans in a company recognized for providing mortgages to Canadians for more than 100 years. Spread your wings and partner with some of the most ambitious, spirited, energetic people you’ll ever meet in your life.
We’re looking for a self-motivated, career-minded Credit Planning Consultant with a minimum of 5 years’ experience within a mortgage sales and wholesaling role to play a key support role with London Life financial security advisors in Vancouver. While you thrive in an ambitious environment, you may feel held back and under-recognized at your current financial institution and compelled to seek another opportunity. Here your product focus is mortgage and debt solutions. Your strength is building long-term relationships. You will have a Sales Support Associate aligned to you to drive the day to day administration and underwriting of this role allowing you to do what you do best-getting out and building proactive relationships with the advisors you support to drive the sales needle forward.
Responsibilities:
- You’ll represent the credit business as an expert consultant in matters related to; the credit industry, product, regulatory and advice on credit and cash flow solutions
- When an advisor introduces you to a client opportunity, you’re on it; eager to help them find a solution by providing advice to meet the customers financial objectives
- You’ll act as an advisors go-to specialist. You know how to cultivate strong advisor relationships and educate advisors and field management on the benefits of incorporating cash flow management and credit expertise into their book of business
- You will become a trusted partner with the advisors and help to grow their book of business and revenue through credit and cross-selling opportunities
- You will deliver bottom line credit sales growth by meeting and exceeding sales objectives and drive sales growth/objectives within region
This role does include some travel within an assigned region, so you’ll require a vehicle for this position. But you’re game to amp up your opportunities to succeed.
If you believe you’ve got what it takes, and want to make a difference, we want to hear from you.
To start:
- You’re dialed into the local real estate market, and havea solid understanding of mortgage credit
- Your background includes at least 5 years’ experience in the financial services industry. You’re enthusiastic and not afraid to step outside yourcomfort zone and try something new and educational
- You’re an excellent relationship builder, well organized, and possess great sales and communications skills. You project instant credibility, and can talk the talk like a pro. If you have a financial planning background, so much the better
- You believe in cross-pollination and sharing ideas, not just with your proprietary team of advisors, but with your peers in other regions as well. Change and evolution keep you engaged and fulfilled
Qualifications and Competencies:
- Minimum five years’ experience of experience in the Canadian financial services industry in a mortgage or lending role
- Post-secondary education or equivalent experience
- Strong sales or wholesaling experience and relationship-building skills
- Demonstrated experience working with advisors and/or in a referral based environment
- Competent in mortgage and credit product knowledge, tools and sales concepts
- Exceptional communication skills; ability to think and communicate quickly and professionally
- Strong commitment to personal development
- Ability to travel throughout an assigned region using your own means of transportation
Perks of working with Great-West Life, London Life, Canada Life
- Ongoing professional development:We offer an array of proprietary and industry leading programs, seminars and learning workshops to inspire greatness and improve your knowledge, training and selling/marketing skills
- Competitivecompensation: We designed our compensation program to reward your It includes a generous base salary complemented by a productivity-based bonus component. A flexible benefit plan, company-matching RPP and a share ownership plan round out the overall compensation package.
- Recognition and rewards: We go all out to recognize excellent performance with a multitude of programs, campaigns, promotions and development meetings to reward your success
- Provenprocesses, strategies & tools: We provide a wide array of resources, tools and processes for improving workflow, working with clients as well as for leading your business
Discover your opportunity….Apply today!
Great West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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Our Internal Audit team is on an exciting journey to meet the current and future needs of our stakeholders. Our team is an ideal fit if you:
- Enjoy learning about new business areas and activities
- Are a strong communicator
- Seek to challenge the status quo by presenting insightful solutions, and
- Are effective at creating strong collaborative relationships
What We Do
As an independent assurance function, we assess risks and advise on improvements for the organization’s business processes, change initiatives, and financial controls. Our focus is on providing factual, meaningful results that add value to the organization and support our strategic direction.
Our audit team is provided with a broad exposure to operations, systems, and management throughout the corporation, a wide variety of projects in a professional team-oriented environment, and the potential for impacting company processes and controls.
Accountabilities:
- Carry out (either as file reviewer or as auditor for more complex engagements) all phases of the operational audit process including risk identification and assessment, test program design and execution, developing recommendations for improvement, and preparing draft audit reports for presentation to management
- Oversee certain Financial Controls testing and engagements that support our external auditors
- Positively contribute to the success of the audit team by working collaboratively with peers to achieve targets while continuously challenging and enhancing practices
- Participate in various special projects when required, such as application systems development or other corporate initiatives, to assist the organization in ensuring controls are satisfactory and project results are achieved
- Engage, coach and mentor a high performing team.
Qualifications and Competencies:
- A recognized accounting (CPA) or auditing (CIA) designation; consideration also given for those with a recognized actuarial, project management or risk management/compliance designation
- Five years or greater of experience in accounting, auditing, or relevant business experience
- Experience in risk based audit planning, control testing and report writing
- Experience in performing data analytics on engagements as well as auditing change management and strategic initiatives is considered an asset
- Ability to develop and carry out audits on time and within budget
- Exceptional interpersonal skills, including a demonstrated ability to work within high-performance teams as well as independently
- Demonstrated people leadership experience
- Proven ability to build effective relationships and work collaboratively with other functional areas
- Resourcefulness demonstrated through a superior analytical and organizational ability to:
- identify issues, analyze for root cause, and recommend suitable solutions
- identify innovative ways to improve audit efficiency and effectiveness
- handle multiple and changing priorities while ensuring key deliverables are met within defined timelines.
- Demonstrated verbal and written communication skills
- Resourceful and commitment to the organizational and department strategy
- Strong customer focus and commitment to quality
- Experience using the Lean Six Sigma approach for process improvement or having a Lean Six Sigma Certification would be an asset
- Willingness to travel (average 1-3 times/year)
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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You are organized, an exceptional communicator and effortlessly shift gears from one priority to the next. You thrive in a fast-paced environment with plenty on the go, are at your best when the stakes are high and are a team player with a problem-solving aptitude.
In this role, you’re an integral part of the highly collaborative and innovative Business Development Programs team, who delivers industry-leading development programs for advisors, operations teams and sales professionals across Great-West Life, London Life and Canada Life. You’re accountable for liaising with internal and external partners to ensure that all programs are executed on time and on budget. To do this well, you approach tasks with a collaborative mindset, have high attention to detail and have experience with developing and tracking detailed project plans.
In addition to supporting business development programs for advisors, you’ll work closely with leaders from the Business Development organization to produce internal sales team development and training. You’ll elevate wholesaler, operations team member and field management program agendas under the Great-West Life, London Life and Canada Life brands through a deep understanding of the training and development plans for each audience.
Your day might look like any of the following:
- Engaging with channel leaders to understand goals and objectives of development program and identify measurement criteria for post-meeting assessment
- Expertly sharing information at all levels and influencing appropriate actions to achieve common goals
- Producing multiple programs, at varying stages of development and execution with differing senior-level management as business partners.
- Building and maintaining strong partnerships with senior leaders, industry experts, advisors, wholesale and field partners.
- Producing, presenting, refining and fine-tuning business development agendas with senior leaders from inception to implementation, alongside your program partners.
- Uncovering next-level program opportunities in facets that range from speakers to technology to regulatory, all with an interactive and innovative focus.
- Adjusting all facets of a program based on last-minute regulatory or market developments.
- Researching, pitching, contracting and coaching of external speakers who are engaging, relevant and non-traditional for upcoming programs.
- Financial oversight on program spend, in partnership with Meeting and Event Management and Financial Management as close partners.
- Assessing, reviewing and keenly understanding the Organization’s policies and strategies to drive desired outcomes.
- Focusing on long- and short-term strategies for business development, and for programs, to further increase value and improve customer and advisor experience in non-traditional ways.
Qualifications and Competencies:
- Demonstrated ability to lead others of varying roles and interests, without a direct-report relationship
- Change agile and excels in an environment with a wide variation of tasks
- Highly collaborative, but also comfortable working autonomously
- High standard of quality and accuracy
- Effective relationship builder, effortlessly connecting with individuals of all social styles
- Exceptional communication skills with ability to adjust to your audience
- Creative thinker who can encourage others to do the same
- Proven analytical and research skills
- Experience in a multi-channel distribution industry
- Demonstrated experience with large budgets and finding low-cost value adds
- Seeks constant improvement and isn’t afraid to fail
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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This role will be a collaborative business partner with the Sales Support leadership to elevate and add value to the sales process for wholesalers, directors, advisors and customers through excellence in sales support. Leader who fosters a culture of success through coaching, empowerment and thinking forward. Develops processes to strengthen sales support within field offices.
Accountabilities:
- Responsible for working with regional sales & sales support leaders to implement business plans related to field roles, in alignment with the national operations strategy. Coaches to successful execution of the plans.
- Responsible for leading outbound calling team, in support of Freedom 55 advisor business
- Evaluate & improve field processes
- Implement process changes, in partnership with key stakeholders
- Develop process maps and reference guides to educate the field and HO teams
- Align and execute national consistency and contribute to creative and innovative solutions
- Participate in project work as a consultant or subject matter expert, representing SS&O
- Manages the rollout of new processes or guides including delivery, implementation and storage
- Work together within the same team in the discovery, planning, execution & delivery of process improvements for sales support & operations
- Collaborate for shared success of field programs
- Deep knowledge of financial services business and products
- Passion for working in a high performance, faced-paced environment. Strong ability to manage priorities and deadlines.
Qualifications and Competencies:
- Insurance/wealth process experience, 3+ years
- Training/development background
- Leadership experience preferred
- Post secondary education required (preferably within a business discipline)
- Knowledge of Freedom 55 Financial business and/or advice channels as applicable to operation support stream
- Knowledge of insurance/wealth/credit products
- Wide understanding of financial service operations
- Change management and EI concepts and best practices
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As an Operations Coordinator, reporting directly to the Sales Support Manager at Vancouver Georgia Financial Centre and work closely and strategically with the operations team. The Operations Coordinator will be supporting the day-to-day operations functions, troubleshooting, assigned tasks, including compliance. Goal is to keep everything moving smoothly and efficiently.
Accountabilities:
- Support greater team/office with day to day sales support and operations functions
- Provides administrative support duties to local team, including general office and premise responsibilities
- Support office compliance measures as required
- Key point of contact for business with customers at reception, on the phone and through general email
- Provides mail, fax & courier support to office, along with general office oversight (MFD, supplies, troubleshooting, etc.)
- Support the on-boarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks)
- General business support (forms, inquiries, find an advisor)
- Performs CE credit processing (number, send out, file, etc.); Added consideration for QC
- Performs basic reporting for management and team as required
- Manages day-to-day office expenses (i.e. bell, shred it)
- Provides general event support within office
- Business processing and movement of money
- Daily compliance support; branch file
- Contracting, maintenance & AORs
- Alignment to securities i.e. create client file, scan/fax, follow-up, data file support
Qualifications and Competencies:
- Operations or Sales Support related experience within Financial Services
- Post-secondary education required
- Strong business acumen and understanding of the sales process
- Knowledge of accounting practices (i.e. Expenses and budgeting)
- Skilled at building strong, collaborative relationships with multiple business partners across the region and country
- Strong written, verbal and virtual communication skills
- Strong passion for working in a high performance, fast-paced sales environment
- Ability to work well within a diverse team environment as well as a strong ability to work well independently
- Self-starter who has the ability to be nimble and change direction when needed
- Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
- Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As an Operations Coordinator, reporting directly to the Sales Support Manager at Vancouver Georgia Financial Centre and work closely and strategically with the operations team. The Operations Coordinator will be supporting the day-to-day operations functions, troubleshooting, assigned tasks, including compliance. Goal is to keep everything moving smoothly and efficiently.
Accountabilities:
- Support greater team/office with day to day sales support and operations functions
- Provides administrative support duties to local team, including general office and premise responsibilities
- Support office compliance measures as required
- Key point of contact for business with customers at reception, on the phone and through general email
- Provides mail, fax & courier support to office, along with general office oversight (MFD, supplies, troubleshooting, etc.)
- Support the on-boarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks)
- General business support (forms, inquiries, find an advisor)
- Performs CE credit processing (number, send out, file, etc.); Added consideration for QC
- Performs basic reporting for management and team as required
- Manages day-to-day office expenses (i.e. bell, shred it)
- Provides general event support within office
- Business processing and movement of money
- Daily compliance support; branch file
- Contracting, maintenance & AORs
- Alignment to securities i.e. create client file, scan/fax, follow-up, data file support
Qualifications and Competencies:
- Operations or Sales Support related experience within Financial Services
- Post-secondary education required
- Strong business acumen and understanding of the sales process
- Knowledge of accounting practices (i.e. Expenses and budgeting)
- Skilled at building strong, collaborative relationships with multiple business partners across the region and country
- Strong written, verbal and virtual communication skills
- Strong passion for working in a high performance, fast-paced sales environment
- Ability to work well within a diverse team environment as well as a strong ability to work well independently
- Self-starter who has the ability to be nimble and change direction when needed
- Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
- Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
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As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Great-West Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers.
Accountabilities:
- Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
- Participate in employee educational sessions
- Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
- Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
- Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
- Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
- Work with underwriting on review and approval of routine plan changes
- Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.
Qualifications and Competencies:
- Highly adaptable, driven to be your best, and proven initiative.
- Post-secondary level education or a combination of relevant work experience
- A valid driver’s license is required and automotive transportation
- Proven experience providing excellent customer service
- Ability to work independently as well as in a team environment
- Strong decision making, problem solving skills and analytical skills
- Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
- Excellent communication skills, both oral and written
- Effective delegation and follow up skills
- Project management skills
- Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
- Experience with Group Life and Health products and processes is an asset
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.