-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
This role has the ability to understand employee benefits data, pricing and the ability to compare the data across companies. This role works closely with our sales team but is expected to provide support to our service area on a daily basis. The Sales Support Associate must be able to interact with these constituents including our advisors in an educated and informed manner. They must understand the “why” behind the “how” and have strong critical thinking skills.This position is for a 16 month term.
Accountabilities:
- Ability to understand the sales process and participate in the processing of the business with excellence. Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process (as outlined on the process maps)
- Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
- Understand the renewal process and participate in the processing of the business is key to the success of the Selectpac business.
- Acknowledging and raising any opportunities to the sales team
- Miscellaneous Administration/Cross Functional Training/Professional Development
Qualifications and Competencies:
- Post-secondary education or equivalent industry experience
- Experience in the Financial Services industry with an emphasis on Group Insurance would be an asset
- Strong critical thinking skills with an analytical approach.
- Adept with numbers, formulas and ability to read, compare and understand data
- Understanding the end to end sales process and how each part of the process impacts the next
- Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce, etc.)
- Strong verbal and written communication skills
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
If you want to be rewarded for individual performance and contributions, Great-West Life offers you the opportunity to begin an enriching and challenging career with our claims examiner team. You will be supported and rewarded for achieving clear individual and team objectives.
As a part of our claims examiner team, you will have the opportunity to support Great-West Life’s business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members. You will make payment decisions, and work to ensure your performance targets are met.
Great-West Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives. As well, an employee recognition program rewards exceptional performance. In addition to salary, annual bonuses, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.
Accountabilities:
- Thrive in working towards clear quality & productivity goals
- Are confident in making quick and informed decisions
- Enjoy working independently
- Are willing to learn new information on an ongoing basis
- Enjoy investigation and problem solving
- Feel comfortable giving attention to detail
- Gain satisfaction when your work is accurate
- Can work at a computer for extended periods
Qualifications and Competencies:
- Good reading comprehension and verbal communications
- Good keyboarding
- Basic computer and Microsoft office skills
- Proficiency in English language
- 2-3 years of work experience
- A high school diploma
Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
If you want to be rewarded for individual performance and contributions, Great-West Life offers you the opportunity to begin an enriching and challenging career with our claims examiner team. You will be supported and rewarded for achieving clear individual and team objectives.
As a part of our claims examiner team, you will have the opportunity to support Great-West Life’s business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members. You will make payment decisions, and work to ensure your performance targets are met.
Great-West Life offers a competitive salary and bonus program that rewards your performance in achieving individual and team objectives. As well, an employee recognition program rewards exceptional performance. In addition to salary, quarterly bonuses, and employee recognition programs, you are entitled to a comprehensive benefit package, with options to personalize the benefits package to meet the needs of you and your family.
Accountabilities:
- Thrive in working towards clear quality & productivity goals
- Are confident in making quick and informed decisions
- Enjoy working independently
- Are willing to learn new information on an ongoing basis
- Enjoy investigation and problem solving
- Feel comfortable giving attention to detail
- Gain satisfaction when your work is accurate
- Can work at a computer for extended periods
Qualifications and Competencies:
- Good reading comprehension and verbal communications
- Good keyboarding
- Basic computer and Microsoft office skills
- Proficiency in English language
- 2-3 years of work experience
- A high school diploma
Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process.
The start date of this position is Monday, June 3, 2019.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
The Legacy Platform Modernization team is seeking a Quality Assurance Lead to help us deliver the Legacy Program. This role is a match for you if you are passionate about software quality, have strong test management skills, enjoy finding every last bug in software, enjoy working in a team environment, and are an effective and experienced leader. The Legacy program is a multi-year initiative to replace 14 existing applications with 2 new platforms supporting our Individual Customer Insurance and Wealth businesses. In this role you will work closely with other teams within Legacy and IC Technology, vendor resources (onshore and offshore), and multiple business units to implement changes that add value for our customers and our organization.
As our QA Lead you will work with QA specialists and project partners across multiple workstreams in the strategy, planning, preparation, execution and reporting of automated (and occasionally manual) tests to support all facets of functional and non-functional testing, using standardized test processes based on industry best practices. Continuous learning, knowledge transfer and the incorporation of automation tools and processes is extremely important to the success of this team.
In this role you will provide thought leadership in quality assurance.Technology, process improvement, automated testing tools and practices will continue to evolve and grow in this environment. Adapting to change and reinforcing new processes will be an important aspect of this role.You will advance and improve test processes to support evolving business needs and formulate test strategies to support project teams in accelerating delivery and reducing costs.
At our company, the customer is at the center of what we do. Legacy Platform Modernization is looking for innovative, collaborative, fun-loving candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.
Accountabilities:
- Identify and execute test strategies for all facets of testing for the Legacy Program
- Set priorities and provide clear direction for achieving organizational, project and team goals
- Be an effective information channel between your team and the broader Legacy Program
- Help implement best fit methodologies for automated testing and benchmarking within the program, working with larger Individual Customer QA team
- Advocate for and deliver on automation initiatives, best practices and quality standards
- Provide leadership and coaching to project team members to drive a high-performance culture for the team and to support a culture of change within the department
- Create an environment based on trust, open communication, creative thinking and cohesive team effort
- Collaborate with Legacy and IC Tech leaders to optimize solutions and improve delivery
- Investigate and evaluate new or alternative test methods that provide business value
- Identify risks and escalate issues in timely manner
Qualifications and Competencies:
- Ideal candidate has 2+ years of experience leading a team in a project environment and 5+ years of testing experience
- Deep understanding of testing principles and methodologies
- Effective at analyzing how product changes affect testing requirements
- Prior experience with development and testing tools such as GitHub, Jira, Selenium required
- Strong knowledge of software fundamentals; prior development experience preferred
- Strong communication skills
- Strong negotiation and influencing skills to resolve issues and/or remove obstacles
- Must be innovative and open to trying new things
- Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities
- Willing to tell us what we need to do rather than wait to be told what to do
- Bachelor Computer Science/Software Engineering or Business degree would be beneficial
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
Do you thrive in a dynamic work atmosphere? Are you driven by innovative and forward-thinking ideas? Are you inspired to create progressive and collaborative workplaces? Do you put customers at the for-front of your designs?
Under the direction of the Manager, Corporate Properties Design this position is directly responsible for managing the successful completion of Interior Design projects for all Canada Life leased field office space across Canada and within each Canadian Head Office Complex while providing excellent client service and project team leadership. This position is directly responsible for all aspects of the planning, development, and implementation and has overall project accountability for schedule, budget, and scope.
Accountabilities:
- Conceptual design development, feasibility analysis, construction and move management of projects to satisfy internal client requirements,
- Production of space plans, furniture plans, elevations, millwork details and sections,
- Completion of written, verbal, and visual presentations for projects, analysis of building codes for all provinces, review of the National Fire Code and Workplace Health and Safety regulations,
- Creation of architectural working drawings and specifications according to the building codes and design of the project including finish selections,
- Preparation and administration of construction tenders, contracts, and contract admin documents,
- Develop and maintain positive working relationships with key stakeholders including clients, project team members, vendors, and external resources,
- Coordination of internal resources as well as external design consultants, contractors, and sub-trades to ensure accurate and timely delivery of projects.
Qualifications and Competencies:
- University degree – Bachelor of Interior Design, Bachelor of Environmental Design, or Masters of Interior Design. NCIDQ accreditation and/or ARIDO, IDCs membership would be an asset,
- Three (3) to five (5) years of Interior Design and Project Management experience with preferred experience in corporate office interiors or related field,
- Understanding of project management methods, practices, processes and scheduling is essential. PMP certification would be an asset,
- Demonstrated and comprehensive Microsoft Office skills including Word, Excel, Outlook, and MS Project,
- Proficiency with AutoCAD is essential. Experience with AutoCAD Architecture 2013 would be an asset,
- Proven analytical ability and problem solving skills,
- Excellent oral and written communication skills,
- Well developed organizational skills including an ability to handle and prioritize multiple tasks and work to deadlines and within budget,
- Ability to work independently with minimum supervision as well as part of a team,
- Strong commitment to customer service and team work.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
The Sales Support Manager builds strong relationships with our business partners both internally and externally and fosters a culture of success through coaching, empowerment and forward thinking.
Accountabilities:
- To support business objectives and quarterly regional business plans as rolled out by the Regional Vice President
- Provide leadership and coaching to the sales support team to drive performance and achieve business objectives
- Maintain relationships with sales and service teams, to support annual sales, persistency, in-force growth, profit and other targets
- Manage the sales support process during request for proposal to finalist presentation, and as needed after the sale (e.g. stewardship reviews).
- Maintain small caseload of large or complex clients, as necessary, to support their unique sales needs
- Strong ability to work collaboratively with the regional service counterparts to ensure customer needs are exceeded
Qualifications and Competencies:
- 5-10 years of experience in the Canadian insurance and/or financial industry
- Post-secondary education or equivalent work experience
- Industry designations
- Customer focused support practices
- High emotional intelligence and using this knowledge to guide/influence thinking and behaviour
- Strong understanding of GWL products, business and key stakeholders
- Strong product, technical and service knowledge
- Confident communicator and facilitator with the ability present, train and transfer complex knowledge in a manner that is clear, effective and appropriate for the audience
- Ability to build and maintain strategic partnerships both within the organization and region
- Pattern of success across multiple disciplines
- Track record of consistently achieving business and financial goals and support targets
- Results oriented and motivated self-starter
- Ability to prioritize effectively and manage workflow
- Must be prepared for occasional overnight travel
- Requires a car as travel is necessary
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
*LI-KS1
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
At Canada Life, we believe in improving the financial, physical and well-being of all Canadians. The foundation of our strategy is placing the customer at the centre of everything we do. An important part of putting our customers at the centre is ensuring that we provide quality project delivery services and support to the business which arms them with the tools required to delight our customers.
The Group Customer Technology Plan Sponsor project delivery team is responsible for delivering business and technology solutions to improve the Plan Sponsor experience.
Reporting to the Associate Manager Project Delivery, Plan Sponsor, the Project Manager is responsible for business and technology projects for the Group Customer business areas. The Project Manager works closely and effectively with various I.S. and business leaders, along with project team members and external parties, to ensure the projects are correctly defined, planned and delivered. The Project Manager is accountable to the Project Sponsor and Manager Project Delivery in the management of project scope, budget, schedule and quality to deliver the expected business value that meets leadership and client expectations. The Project Manager will also be responsible to ensure projects meet the standard for required deliverables in keeping with the standards of practice.
Accountabilities:
- Plan and execute projects including managing project scope, requirement changes, and multiple and competing demands and priorities.
- Work with the Sponsor and Delivery Leader to ensure that deliverables achieve required business results while communicating project information appropriately to project stakeholders.
- Facilitate joint planning with stakeholders in the early stages and throughout the project lifecycle.
- Develop integrated project plans applying appropriate estimation models and refine and management performance against them.
- Identify project costs and budgets.
- Anticipate, plan, and respond to operational and tactical risks.
- Raise, track, and resolve issues and conflicts, remove barriers, and escalate to management as required.
- Deliver status reports to project sponsors, delivery leaders, and executive team according to defined reporting cycles.
- Perform post implementation reviews to ensure benefits are realized.
- Contribute to the development and enhancement of PM best practices, tools and techniques.
Must-Have:
- 3+ years as a Project Manager in a project based delivery environment.
- Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience.
- Analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail.
- A focus on understanding the desired business outcomes and delivering to meet those outcomes
- Customer centric approach to problem solving with the ability to collaborate with others
- Excellent oral, written and interpersonal communications skills
- Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
- Comfortable working in a fast-paced environment
Nice-to-have:
- Accreditation or working towards in Project Management such as Project Management Professional (PMP) or equivalent credentials.
- Ability to adapt to changing priorities
- Ability to grasp concepts quickly and to work independently with minimal direction.
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
We are looking for 8 Bilingual Claims examiners for our Montreal team.
As a part of our claims examiner team, you will have the opportunity to support Great-West Life’s business by reviewing, investigating and assessing group health and dental benefit claims submitted by our plan members. You will make payment decisions, and work to ensure your performance targets are met.
Get the most of our amazing benefits!
We offer a challenging work environment and opportunities for professional and personal development and growth. Our benefits include a wellness account, an allocation for continuous training, and free insurance coverage for your family from the start. The office is in a central location, at 800 de la Gauchetière, downtown Montreal.
Next training start on June 10, 2019, apply now!
Accountabilities:
- Review, investigate and adjudicate Canadian Health and Dental claims in accordance with Group policy contracts
- Conduct telephone calls to health and dental service providers for incomplete claims information
- Make accurate payment decisions according to adjudication guidelines
- Living our values of Customer View; Integrity; Partnership; and Communities
Qualifications & Competencies:
- Minimum keyboarding speed of 40 wpm, must be able to handle large volumes of work with a high level of accuracy
- Bilingual
- Well developed analytical skills
- Must have excellent written and verbal communication skills
- Proven organizational skills
- Candidate must be able to work in a team environment as well as work independently with minimal supervision
- Reliable team member with good attendance
- Customer Service Focused
- Ability to excel within a Purpose/Vision driven environment
- Successful candidates will be required to participate in the Federal Government Enhanced Screening process
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days. If you’d like to join our team submit your information online and introduce yourself.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description
Do you have an entrepreneurial spirit, but love being part of a larger team in a dynamic, established business? As an Account Manager you can flex your entrepreneurial muscles while also reaping the benefits of an exciting career path with one of Canada's best employers. We’re looking for an Account Manager with a solid sales background to play a key role with the Great-West Life Group Office.
In this fast-paced and results-oriented environment, this position is ideal for a dynamic individual looking to use their proven business development, customer-service and interpersonal skills. You’ll be responsible for developing and maintaining key business relationships with advisors and with group policyholders and managing a large block of in force business.
The key to your success in this role is an ability to respond to customer needs with innovative and customer focused benefit solutions. You’ll be responsible for achieving and/or surpassing objectives including sales, profitability, and retention as set out by management. Balancing these objectives, you can expect a high level of decision-making, and rely on your resourcefulness, and creativity within a team environment. This unique role offers you the opportunity to drive your compensation due to a significant bonus structure based on meeting the annual objectives.
Accountabilities:
- Working in collaboration with advisors, prepare all aspects of Requests for Proposals (RFP) for small business, negotiate rates, prepare proposals and present to advisor and prospect
- Responsible for all aspects of managing assigned accounts
- Resolve non-routine, sensitive claims and financial issues as they arise
- Manage advisor and client expectations
- Exercise good judgment, creativity and resourcefulness as required to develop and maintain new and existing advisor relationships
Qualifications and Competencies:
- Post-secondary education
- Industry designations (i.e. CEBS or GBA designation) considered assets.
- Knowledge of group life, health and disability benefits and underwriting considered asset
- Strong sales and interpersonal skills including the ability to overcome objections diplomatically and influence the opinions of others
- Strong mathematical, analytical, and organizational skills with a demonstrated ability to interpret potentially complex data for a variety of audiences
- Ability to negotiate and influence effectively in sales situations
- Valid driver’s license and vehicle
- Establish valued relationships with key stakeholders including advisors, peers and key business partners
- Confident communicator and facilitator with the ability to train, present and transfer complex knowledge in a manner that is clear and effective
- Excellent written and oral communication skills
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story:
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
Role Description:
The HR Operations function is in the midst of a transformation - we are investing in and looking at new and different ways to serve employees to create great experiences and make it easier for them to ‘do business’ with us. A key enabler of our strategy and roadmap is ensuring that while we are changing, we continue to focus on the quality and accuracy of the work we do. The newly created Quality Assurance & Trainer role will focus on the development and ongoing management of a quality control program within our HR Service Centre team, including the development of key metrics and Key Performance Indicators, as well as training plans for the team to identify process improvements, address audit deficiencies and recurring issues, and ultimately present solutions to ensure we are living and breathing a culture of continuous improvement. This role will promote a high level of customer service delivery and experience for our employees as well as partners within HR.
- Mentors, coaches, develops, and provides performance feedback on the HR service tiered groups– what is working well or not based on our service standards and performance against SLAs, KPIs, etc.
- Collaborates with Manager, Team leads with the HR Service Centre, and liaises with HR Centres of Expertise like Learning & Development regarding instruction and training plans.
- A subject matter expert on all customer service/associate support applications and maintains current product knowledge for each service line by participating in QA monitoring and calibrations, team meetings, and side by side observation
Accountabilities:
- Provides end user training and support to the HR Service Centre team, and possibly more broadly across HR Operations on business processes and HR system processing
- Develops and rolls out training - primary lead for classroom training for the team, direct on-the-job training initiatives, and work with Manager and Team Leads to incorporate quality assurance results into performance improvement initiatives and performance assessments for the team.
- Responsible for creating and updating training plans and materials, routinely observing member engagement calls and technology use to assist in training development, and participation in QA calibration activities and recording results for training purposes
- Design and conduct learning events that will enhance the performance and boost the overall customer and employee experience, while meeting HR business objectives
- Acts as the subject matter expert within the HR Service Centre on HR systems used in the course of the team’s day to day work
- Collaborates with the HR Reporting team to ensure the team’s reporting needs are met
- Partners with the HR Systems team to test changes and updates made to SAP, our HR system of record, as well as another other technical tools and platforms
- Metrics - analyzes reports (production, quality assurance, etc.), identifying areas that might be improved through training, changes to processes, and quality assurance measurement
- Promotes the quality assurance program - organize, plan, and execute training plans for HR service Centre teams both for new hires being onboarded as well as ongoing training needs for the existing team
- Promotes the highest standards of ethical and professional conduct and delivers an exceptional experience for our team members, vendors, customers and associates through daily delivery of a positive and energetic attitude and work ethic
Qualifications and Competencies:
- Preferred HR service Centre or HR Operations experience
- 3-5 years’ work experience in a professional environment
- Post-secondary education in a related discipline (Human Resources, Payroll, business, etc.) or a combination of education and relevant experience is preferred
- Strong relationship and collaboration skills - ability to providing effective coaching and feedback where no formal reporting line exists
- Strong attention to detail and business process acumen
- Strong communication skills– written and verbal
- Customer centricity - putting the customer (in this case employees) at the centre
- Proven analytical and problem-solving skills, curiosity and interest in digging deep to find and address root cause issues
- Strong organizational and multi-tasking skills
- Ability to prioritize, including changing priorities
- Ability to translate technical information into a format that can be readily understood by a non-technical audience
- Knowledge of SAP or similar HR technology
- Intermediate skills in Microsoft Office (Word, Excel and Outlook)
- Present and facilitate presentations, meetings and training sessions
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
*LI-KP1
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here
If you want to be recognized and rewarded for your world class customer service this is a perfect career opportunity!
As a Bilingual Customer Relations Specialist at Great-West, you will be responsible for responding to insurance benefit questions initiated by our members and providing outstanding customer service.
Get the office hours you always wanted!
The department operates from 7:30am to 7pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!
Our offices are in a central location and conveniently located along all major transportation routes. They are spacious and you may personalize your own desk. This location also offers a bright employee lounge to relax during your break.
Get the most of our amazing benefits!
We offer a challenging, team-oriented work environment, competitive income and bonus program that rewards performance tied to your individual and team objectives. Our benefits include a wellness account, a defined contribution pension for your future, an employee ownership plan, and family coverage at no additional cost.
Learn and grow with us!
We offer opportunities for professional and personal development and growth.
Great-West Life provides an extensive six-week training and four-week mentoring program that will build your knowledge and skills to set you up for success in this role. You are also eligible to receive further training with an allocation for continuous learning to broaden your knowledge, qualifying you for greater compensation.
Next training starts May 22, 2019 at the Place Bonaventure, what are you waiting for? Apply!
As part of our team:
- you will respond to insurance benefit telephone questions initiated by the customer
- You will deliver the highest level of customer service possible, remembering the customer is the centre of everything we do
- You will maintain a positive and professional approach with clients and your team.
Qualifications and skills:
- High school diploma or equivalent
- Bilingualism (French and English) mandatory
- Excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other
- Strong organizational and time management skills
- Proven experience in customer service in retail or hospitality industry is an asset
- Proven ability to use critical thinking and problem-solving skills to find solutions
- You will consent to a criminal background check as well as the Government of Canada enhanced security screening, the cost will be covered by Great-West Life.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
At Great-West Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Our customers across Canada trust us to provide for their financial security needs and to deliver on the promises we make.
That trust is built on the dedication, skill and energy of our employees and financial security advisors and their commitment to our customers and to our communities. Whether handling policy claims, growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.
Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? Great-West Life’s Langley Disability Management Services Office (DMSO) is recruiting for a Case Manager.
The Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Case Manager is also responsible for delivering timely, professional and responsive service to our clients and their employees.
We offer an extensive training program to provide you all the necessary tools to be successful in this position. By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
- 37.5 hours per week with a flexible schedule-ability to work from home 2 days/week
- Paid Training
- Paid Personal Days
- Excellent benefits and wellness spending plan
- Pension plan
- Life Insurance Plans
- Paid Vacation
- Share Ownership Program
- Competitive salary based on experience
- Bonus structure
- Education Reimbursement $2,000 (annually)
- Career Opportunity Advancement
- Fitness Facilities in specific locations
Accountabilities:
- Evaluate new claims received to establish eligibility for benefits in accordance with contractual provisions
- Evaluate the extent of the disability by interviewing or writing to the applicant, the employer, physicians and other medical service providers, and manage the disability file by continuously evaluating all additional medical information
- Write letters to inform all affected parties of decisions regarding disability cases
- Implement return-to-work programs and negotiate with the employer
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims
Qualifications and Competencies:
- Holds a bachelor's degree or college diploma in an appropriate discipline and/or the equivalent relevant professional experience
- Strong planning and organizational skills
- Analytical and demonstrated ability to solve problems and make decisions
- Strong communication skills and interest in customer service and interaction with policyholders
- Demonstrated ability and flexibility to work in a multidisciplinary and multifunctional environment
- Ability to work with ambiguity
- Ability to work with multiple timelines and priorities
- Ability to transcribe information to the computer while communicating with the insured, employers, etc.
- Knowledge of the medical field (asset)
- Excellent Listening skills
- Ability to work in a team environment and independently.
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
*This is a 1 year Temporary Part Time position*
Reporting to the Tim Hortons Supervisor, the role of Tim Hortons Store Front is to act as an ambassador for our Tim Hortons, and to provide exceptional customer service to our customers. The roles main responsibility is to take and process customer orders quickly, efficiently and accurately according to all Tim Hortons and GWL standards.
Hours of work are from 1:00pm to 5:00pm Monday to Friday
Accountabilities:
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Prepares customers beverage and food order quickly and accurately
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter clean, organized, stocked and ready for rush periods
- Follows proper cash procedures
- Follows all store policies and procedures
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots, and discards expired coffee
- Prepares sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
- Regularly takes temperatures of the required product and records it in the Time & Temperature log
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager
- Other duties as assigned
Qualifications and Competencies:
- The role would be required to stand for the majority of the workday.
- Display excellent communication skills including the ability to understand and follow written and verbal instructions
- Able to work independently and as a team member
- Ability to prioritize and problem solve independently
- Demonstrate safe food handling techniques. Must have or be willing to obtain the Provincial Food Handler Certificate.
- Follow safety first initiatives as they relate to the task and environment of work performed.
- Practice good personal hygiene and public protection protocols.
- Demonstrates exceptional customer service and is helpful and courteous to customers and staff at all times.
- Able to answer general customer inquiries. Refers more complex inquiries as required
- Demonstrated record of acceptable performance and attendance
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
Canadian Compliance is responsible for developing and monitoring compliance related activities at Great West Life, London Life and Canada Life to ensure the organization is meeting all required external regulatory compliance related obligations. Working with a variety of business lines within the organization this role is responsible for leading a team that performs independent monitoring, review, and testing of compliance related controls. Reviewing the effectiveness of these controls allows the incumbent to provide an informed opinion to Senior Leadership regarding the state of compliance within the organization.
Accountabilities:
- Coach, mentor and lead a team of three talented individuals
- Assist in the development and annual review of a risk-based methodology for compliance assessments
- Assist in the preparation and implementation of a comprehensive annual assessment plan based on the risk assessments for each business area
- Contribute to the development and ongoing enhancement of the verification and testing practices used in compliance assessments
- Complete annual risk appraisals with business leaders including documentation of key compliance risks and controls, newly identified risks and changing business models
- Prepare and deliver written reports that concisely summarize testing results, findings and recommendations, working with business leaders to identify appropriate remedial action plans
Qualifications and Competencies:
- Demonstrated experience successfully coaching and developing others
- Proficiency as a thorough and strategic leader
- Focused on the highest value tasks first, and encouraging team members to also be results-oriented
- Post-secondary education in business, accounting, finance, economics or related field.
- Relevant professional experience in accounting, auditing, or related field
- Exceptional interpersonal skills demonstrating an ability to work collaboratively
- Leadership and people management skills to engage and motivate employees and help others navigate through change
- Superior analytical and organizational skills
- Excellent critical thinking and problem-solving abilities
- Strong verbal and written communication skills
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
*LI-KP1
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
The Switchboard Operator is responsible for directing all incoming client calls to the appropriate business departments within London Life, Great-West Life and Canada Life. This requires an understanding of the different business functions performed by all of the companies, the different business units and an awareness of the various contact names and numbers for each area.
Accountabilities:
- Respond to inquiries from London Life, Great-West Life and Canada Life customers;
- Ask probing/clarifying questions of callers to determine what department to direct them to;
- Direction of calls to the appropriate Company/Business area in an efficient and accurate manner;
- Ongoing maintenance of internal contact listing (involves soliciting updates to contact lists from Business Leaders);
- Sharing of contact information with internal departments;
- Participate in process improvement opportunities;
- Maintain timely awareness of Company initiatives, business cycles and changes to the environment;
- Flexible to work shifts during hours of operation. Current hours of operation are Monday to Friday 8:00 AM to 6:00 PM ET.
Qualifications and Competencies:
- Strong verbal and written communication skills in English and French are required, ;
- Excellent communication, telephone etiquette and customer service skills are required;
- Previous experience transferring calls through a multi-line phone system is an asset;
- Solid knowledge and demonstrated experience in a reception environment is an asset;
- Proficient skills in Microsoft Word, Excel and Outlook are required along with the ability to adapt well to new technology;
- Good problem solving skills;
- Able to make decisions quickly;
- Adaptive to change and able to manage stress;
- Team player.
We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and grow
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
The Data Analyst, Internal Audit Advisory is a newly created role that supports the execution of Data Analytics within the Canadian Internal Audit function reporting to the Manager, Data Analytics, Internal Audit Advisory. This individual will be accountable to support the Canadian Internal Audit teams with data extraction and transformation activities across different business systems, improving the department's access and understanding of business data, and implementing the Data Analytics strategy.
He/she will bring a strong technical skillset to support the execution of data analytics and support Internal Audit in improving the depth and breadth of audit coverage, leading to improved risk assessment, richer business insights, enhanced monitoring, and efficiencies.
Accountabilities:
- Supporting the Internal Audit team's data needs for performing audit analytics
- Extracting data from key business systems using SQL and other technical tools
- Preparing and transforming data for auditors for audit engagements
- Consulting audit teams on data validation, consolidation, and cleansing
- Developing and execute data access plans for key business systems working collaboratively with IS and business stakeholders
- Developing in-depth business system insights and documenting data knowledge to meet the needs of the Canadian team
- Supporting internal training initiatives, assisting in the development and delivery of training to staff
- Development business case scenarios and material to be used in training programs
- Supporting the execution and refinement of the Data Analytics training program
- Supporting the Internal Audit Advisory team on delivering engagements and initiatives affecting the broader practice
Qualifications and Competencies:
- Bachelor's degree with a technical discipline (computer science, information systems, statistics, actuarial science) [Minimum]
- Bachelor's degree with a combination of business and technical disciplines (business degree with management information systems, computer science with a business administration minor, etc.) [Preferred]
- 2+ years experience with data extraction, data management, and programming [Minimum]
- 2+ years experience in an insurance or financial institution analytics role, and/or experience with Insurance business systems [Preferred]
- 2+ years consulting experience in a Big Four environment or large consulting firm [Preferred]
- Strong competence in programming languages, databases, and data concepts, such as SQL, Python, VBA, Excel Macros [Minimum]
- Competency in descriptive data analytics techniques, such as outlier identification and pattern analysis [Minimum]
- Familiarity with enterprise systems and IT environments, such as SAP, Mainframes, Microsoft SQL Server, Sybase, and IBM DB2 [Preferred]
- Familiarity with audit analytical tools such as ACL, IDEA, Teammate Analytics [Preferred]
- Familiarity with data visualization tools such as Tableau, Power BI, or Qliksense [Preferred]
- Familiarity with advanced analytics tools such as SAS, R, IBM SPSS [Preferred]
- Strong critical thinking, problem solving, relationship building, teamwork, and collaboration skills [Minimum]
- Excellent communication skills, ability to deal with difficult situations and opinions diplomatically. [Preferred]
- You will consent to a criminal background check as well as the Government of Canada enhanced security screening, the cost will be covered by Great-West Life.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
If you want to join a reputable company and to be recognized and rewarded for your amazing contribution, this is a perfect career opportunity!
As a Client Service Representative, at Great-West Life, you will be responsible for provinding accurate information to our clients regarding and life insurance policy.
Work in a prime location!
Our offices are in a central location and conveniently located along all major transportation routes.
Get the most of our amazing benefits!
We offer a challenging, team-oriented work environment, competitive income and bonus program that rewards performance tied to your individual and team objectives. Our benefits include a wellness account, a defined contribution pension for your future, an employee ownership plan, and family coverage at no additional cost.
Learn and grow with us!
We offer opportunities for professional and personal development and growth.
Great-West Life provides an allocation for continuous learning to broaden your knowledge, qualifying you for greater compensation.
Accountabilities:
- Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments
- Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes
- Handle requests received by email and over the phone
- Consult with senior peers where necessary to develop satisfactory solutions
- Accurately administer contractual and non-contractual changes
- When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated
- Maintain a working knowledge and understanding of current, and historical Living Benefits products
- Provide input to Leader to improve workflow, processes, and procedures
- Consistently meet or exceed established standards for production and quality
- Contribute to special assignments or projects in support of department goals
Qualifications and Competencies:
- Post-secondary diploma in a related field is an asset
- Excellent verbal and written communication skills in both in both English and French
- Self-motivated and enjoy a challenging and demanding workload
- Demonstrated customer service skills
- Proven ability to learn and grasp new concepts, with high attention to detail
- Excellent math and problem solving skills
- Strong interpersonal skills and the ability to work in a team environment
- Ability to exercise flexibility, initiative, good judgment and discretion
- Willingness to actively pursue learning and self-development by participating in corporately offered and industry-related courses
- Highly organized with excellent time management skills
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.*LI-JB2
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
The Director, International Taxation is primarily responsible for managing international tax matters in respect of the Great-West Lifeco Inc. group of companies (“Lifeco”), including structuring international business transactions (acquisitions, financing and corporate reorganizations) as well as managing Canadian tax compliance matters for a group of foreign affiliates.
Accountabilities:
- Managing international corporate structuring, including identifying and documenting Canadian tax matters, developing detailed structuring plans, and effectively coordinating with tax teams and advisors in various jurisdictions where Lifeco operates.
- Communicating with senior management and advisors in respect of Canadian and international tax matters.
- Preparing/reviewing foreign affiliate related Canadian tax analysis (e.g., surplus and adjusted cost base computations).
- Managing Canadian tax compliance in respect of a group of foreign affiliates, including preparing/reviewing relevant returns.
- Managing CRA tax audits.
Qualifications and Competencies:
- At least 6 years of experience in taxation. Exposure to international tax as well as financial services industry experience is advantageous.
- University degree in accounting or taxation, or completion of a professional accounting designation (or equivalent).
- Completion of the CPA In-Depth Tax Course.
- Strong organizational skills and ability to manage multiple demands and competing priorities to achieve results.
- Strong problem-solving skills and ability to make practical recommendations.
- Ability to work independently and collaboratively in a team environment.
- Strong verbal and written communication skills.
- Proficiency in Excel and PowerPoint.
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
*LI-KP1
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
Manager, Supplier Risk Oversight
Great-West Lifeco Inc. (“Lifeco”) is an international financial service holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. Lifeco has operations in Canada, the United States, Europe, and Asia through The Great-West Life Assurance Company, London Life Insurance Company, The Canada Life Assurance Company, Great-West Life & Annuity Insurance Company, and Putnam Investments, LLC. Lifeco and its companies have over $1 trillion in consolidated assets under administration and are members of the Power Financial Corporation group of companies.
Mandate
The Manager, Supplier Risk Oversight will be responsible for supporting the design, implementation and execution of the Lifeco Supplier Risk Management Framework. The role will play an integral part in maintaining effective oversight within the second line of defence that is in accordance with the risk appetite set by the Corporation.
Supplier risk management provides measurable value-add for putting our customers first and deriving greater value from second line of defence infrastructure, processes, reporting, policies, procedures and related programs through creating greater operating efficiencies, reduced losses, and greater insights.
Working closely with the AVP ORM, Supplier Risk Oversight, the incumbent will continuously support and improve the Lifeco Supplier Risk Management Framework, providing independent oversight, influencing key stakeholders and ensuring that supplier risk related policies and standards are aligned with business strategies and priorities.
Accountabilities:
- Contribute to the development and execution of the Supplier Risk Management Framework including program strategy, policies, standards, guidelines and tools
- Drive consistency, quality and continuous improvement in the execution of supplier risk management across the enterprise
- Maintain and continuously improve a comprehensive view of the supplier risk profile that supports decision making with the consideration of risk appetite
- Anticipate and prepare for emerging regulatory developments and aptly manage emerging risks
- Manage the oversight processes and programs that drive alignment between supplier risk management objectives, stated risk appetite, supplier risk and control assessments, and planned mitigations
- Provide effective oversight to ensure that risks are appropriately identified, measured, managed, monitored and reported
- Share objective and independent supplier risk advice and guidance to various stakeholder groups including Procurement, Vendor Management, Finance, Legal, Compliance, and IS departments
- Recommend courses of action for supplier risk management systems to ensure ongoing improvement and evolution of the governance programs and practices in response to identified risks and/or gaps in the system.
- Develop an objective assessment framework through the use of operational risk management tools, reporting and other governance processes
- Manage and evolve the team’s supplier risk data collection, monitoring and reporting processes to ensure timely and effective monitoring and reporting to senior management and regulators
- Build, implement and manage methodologies, metrics and processes (for example, Supplier Risk Profile; Audit & Regulatory Issues; Key Risk Indicators) to consolidate, interpret and report supplier risk information
- Coordinate the intake process from stakeholder groups to perform quality assurance on information utilized for periodic supplier risk reporting
- .Utilize existing technologies (ARIBA and MetricStream) to support reporting processes
- Support the understanding of the roles and responsibilities amongst the three lines of defence for risk management
- Facilitate the adoption of key supplier risk management practices through the development of supports and training to enable consistency in managing supplier risks
- Develop strong working relationships globally and provide the appropriate support to stakeholders
- Ensure that the supplier risk management practices are aligned with strategic business objectives and stated risk appetite and preferences
- Staying abreast to emerging industry trends and leading practices in effectively managing supplier risks
10% travel to company offices locally and internationally, asrequired.
Qualifications and Competencies:
- Preferred 7+ years of experience in large, complex Financial Services and/or Insurance companies with significant proportion of that time in procurement or supplier risk management functions, plus at least 3 years of increasingly senior leadership roles within the operational risk function
- Demonstrated experience in developing supplier risk management programs with a strong ability to identify, measure, monitor, and report on risks
- Demonstrated experience in a 1a or 1b Procurement role supporting Operational Risk as defined in OSFI E21
- Experience working with regulators, and strong knowledge of current and emerging supplier/third-party/outsourcing regulatory requirements, including OSFI B12 and Solvency II
- Preference and experience working in highly consultative roles, particularly in global environments
- Demonstrated relationship building, people management and leadership skills with a strong ability to make things happen through influence and by nurturing key partnership relationships
- Ability to effectively manage competing priorities in a rapidly evolving environment
- Excellent team building skills, both as a leader and as a team player
- Experience in engineering business processes and managing change to support business unit objectives
- Sound judgment, excellent analytical skills, and strong logic and data integration skills
- Business acumen and financial expertise including an understanding of financial methodologies
- Undergraduate Business Degree and other relevant post graduate qualification an advantage
- Risk Management designation is a plus
- Working knowledge of ARIBA and/or MetricStream is an asset
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.
*LI-KP1
-
Our Story
We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.
Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.
We are excited about this journey. To find out more about our story, click here.
Role Description
We’re looking for someone to lead technical content and digital messaging that enables us to create consistent digital copy. Expanding on existing content strategy, you’ll lead a team of UX editors to continue a plain language approach to digital copy that evolves the ideal end-to-end customer experience across multiple digital labs.
You’re the ideal candidate because you not only excel at strategizing and creating effective technical content, you’re great at partnering and influencing key stakeholders and decision-makers on the right content approach. You seek to understand the various and sometimes contrasting needs of different stakeholders (customers, advisors, business teams, legal, compliance, marketing, etc.). Ensuring that content is accessible is an organic part of your work. And you understand the need for, and thrive on working iteratively and collaboratively with subject matter experts and decision-makers to find the right balance between technically correct and user-friendly.
You also know what it takes to lead and motivate a team of copywriters to create crisp, consistent and user-friendly digital content across multiple projects and across multiple offices.
Accountabilities:
- Lead, mentor and coach technical/UX copywriters to create top-notch content that adheres to standards
- Manage copy team for high performance and continual learning
- Adapt, build on and execute end-to-end content strategy for multiple digital platforms
- Guide and edit copy based on a project’s goals, aligning to create consistency across different projects
- Work alongside key partners to understand business, regulatory and corporate requirements, and balance those with user needs
- Recommend and influence copy usage within a UX and design-thinking context
- Distill complex financial/technical content and jargon into user-friendly content with a plain language approach
- Ensure digital copy (UX text, product messaging, landing pages, emails, etc.) for different projects adheres to the content strategy and style guides
- Help shape and participate in customer research and apply insights to generate content design and copy that serves customers and delivers customer delight
- Work with various teams to establish priorities and secure approvals
- Responsible for content compliance with AODA and other accessibility standards
- Collaborate with UX architects, designers, animators, strategists and researchers
- Contribute to the development and maintenance of governance guidelines for digital copy
- Work closely with designers and front-end developers to maintain site standards with regards to digital copy
- Educate cross-functional partners on the role of plain language writing and content strategy throughout the product development process
- Must be willing to travel between our London and Toronto offices on a frequent basis (roughly two days per month but possibly more frequently in the early days) and occasional travel to Winnipeg.
Qualifications and Competencies:
- 7+ years of experience in technical communications, content design, content strategy, or related field in digital
- Excellent writing skills with an emphasis on digital writing
- Strong facilitation and negotiation skills
- Ability to interpret various stakeholder and user needs and translate them into compelling online copy
- A strong listener and influencer
- Curiosity and commitment to testing new ideas and innovating to drive business results
- Self-motivated, organized and able to multitask and prioritize jobs to meet deadlines
- Experience navigating compliance and market conduct concerns
- Experience working with content management systems, including analytics tools an asset
- Understanding of SEO strategy and principles
Discover your opportunity….Apply today!
Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.
Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.